CRM Support Analyst

Mozn; Saudi Arabia; On-site; SAR 100,000 - 140,000; Full time

Job summary

Mozn is hiring a Salesforce Support Analyst to optimize our Salesforce platform for Sales Cloud, govern data, and support GTM teams in Saudi Arabia. The role focuses on user adoption, process automation, and driving reliable reporting across the organization.

Ideal candidates have 1–3 years of Salesforce experience, certification in progress or completed, and fluency in English and Arabic to communicate with global and regional stakeholders. Saudi nationals prioritized, on-site work expected.

Qualifications

• Experience driving user adoption of a system or platform.
• 1-3 years of hands-on Salesforce experience (Sales Cloud).
• Salesforce Administrator Certification is required or in progress.
• Strong understanding of data models, permissions, and security.
• Excellent verbal and written communication in English and Arabic.

Responsibilities

• Manage and maintain Salesforce configuration including users, profiles, and permissions.
• Administer data imports, cleansing, and deduplication for accuracy.
• Monitor usage, adoption, and performance; identify improvements.
• Build and maintain reports and dashboards for sales performance.

Job description

About Mozn

MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.
We're a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.
If you're passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises

About the role

We are seekingan experiencedCRM Support Analyst to support our CommercialOperationsupporting our mission to drive user adoption, automate business processes anddrive our Salesforce platform to be the version of truth for customers and pipeline.

In line with Saudization requirements, we are currently prioritizing Saudi national candidates for this position.

What you'll do

Salesforce Administration

• Manage andmaintainSalesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types
• Administer data imports, updates, cleansing, and deduplication to ensure data accuracy and reliability
• Monitor system usage, adoption, and performance; proactivelyidentifyareas for improvement

Business Support & Optimization

• Act as the primary point of contact for Salesforce-related questions, issues, and enhancements
• Translate business requirements into scalable Salesforce solutions
• Build andmaintainreports and dashboards to support sales performance and executive reporting
• Support lead, opportunity, account, and pipeline management processes

Governance & Best Practices

• Ensure adherence to Salesforce best practices, security standards, and data governance policies
• Create andmaintainuser documentation, training materials, and process guides
• Support onboarding and ongoing training for Salesforce users

Requirements

• Demonstrable experience in driving user adoptionof a system or platform
• 1-3years of hands-on Salesforce experience(Sales Cloud)
• Salesforce Administrator Certificationisrequiredor in progress
• Strong understanding ofsystem processes (necessary guardrails and success criteria),data models,permissions, and access levels
• Strong analytical, problem-solving, and communication skills
• Must be fluent in both written and spoken English and Arabic.

Preferred Qualifications

• Experience supportingMarketing,SalesandCustomer Success teams
• Knowledge of Revenue Cloud
• Advanced Salesforce certifications (e.g., Advanced Administrator)
• Experience working in a scaling or fast-paced environment
• Understanding of Salesforce data model, security, and reporting

Key Skills

• Technical troubleshooting and analytical thinking
• Deep understanding of GTM (Sales, Marketing, CS) processes
• Data governance and quality management
• Ability to work independently and in partnership with GTM teams

Benefits

• You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best
• The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI
• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves