CRM Functional Consultant (Customer Service) - Contract

Radiantpath Talent Solutions; Riyadh; On-site; SAR 223,000 - 379,000; Full time

Job summary

Radiantpath Talent Solutions is hiring a CRM Functional Consultant (Customer Service) on a contract basis. The role focuses on designing case management, service workflows, SLA monitoring, surveys, knowledge base, customer journeys and operating procedures.

The candidate should have at least 5 years of experience and be willing to work on the client side for a 3-year duration. ERP/CRM exposure is preferred in recruitment and executive search contexts.

Qualifications

• Minimum 5+ years of CRM and customer service experience.
• Willing to work on the client side for a 3-year contract.
• Experience designing case management, service workflows and SLA monitoring.

Responsibilities

• Designs case management, service workflows, SLA monitoring, surveys, knowledge base, customer journeys and operating procedures.

Job description

CRM Functional Consultant (Customer Service) - Contract

Designs case management, service workflows, SLA monitoring, surveys, knowledge base, customer journeys and operating procedures.

Desired Candidate Profile

1) Minimum experience required: 5+ years
2) Willing to work on the client side for a duration of 3 years.

Company Industry

• Recruitment


• Placement Firm


• Executive Search

Department / Functional Area

• ERP


• CRM (IT Software)

Keywords

• CRM Functional Consultant (Customer Service) - Contract

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