CRM Customer Experience Consultant (Contract)

Radiantpath Talent Solutions; Riyadh; On-site; SAR 223,000 - 379,000; Full time

Job summary

Radiantpath Talent Solutions is hiring a CRM Functional Consultant (Customer Service) on a contract basis. The role focuses on designing case management, service workflows, SLA monitoring, surveys, knowledge base, customer journeys and operating procedures.

The candidate should have at least 5 years of experience and be willing to work on the client side for a 3-year duration. ERP/CRM exposure is preferred in recruitment and executive search contexts.

Qualifications

• Minimum 5+ years of CRM and customer service experience.
• Willing to work on the client side for a 3-year contract.
• Experience designing case management, service workflows and SLA monitoring.

Responsibilities

• Designs case management, service workflows, SLA monitoring, surveys, knowledge base, customer journeys and operating procedures.

Job description

Radiantpath Talent Solutions is hiring a CRM Functional Consultant (Customer Service) on a contract basis. The role focuses on designing case management, service workflows, SLA monitoring, surveys, knowledge base, customer journeys and operating procedures.

The candidate should have at least 5 years of experience and be willing to work on the client side for a 3-year duration. ERP/CRM exposure is preferred in recruitment and executive search contexts.