CRM Developer - Dyanmic 365

Talent BluePrint; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A dynamic technology firm based in Riyadh is seeking a CRM Developer to oversee the configuration and administration of their Fan-ID CRM platform. The ideal candidate will have proven experience as a CRM Administrator, particularly with Microsoft Dynamics 365. Responsibilities include managing different CRM environments, configuring user roles, and ensuring data integrity and performance during peak traffic. This position offers the opportunity to shape CRM strategies to enhance fan engagement and operational efficiency.

Qualifications

• Proven experience as a CRM Administrator in production environments.
• Hands-on experience with enterprise CRM platforms, preferably Microsoft Dynamics 365.
• Strong understanding of CRM configuration and workflows.

Responsibilities

• Administrate and develop the CRM platform for business needs.
• Manage CRM environments including production and staging.
• Configure entities, forms, and workflows for optimization.

Skills

CRM Administration

Microsoft Dynamics 365

Workflow Configuration

Data Analysis

API Integration

Job description

Job Title: CRM Developer Dynamic 365

Objective

Oversee configuration and administration of the Fan-ID CRM platform. Ensure the CRM reliably supports fan engagement, operations, integrations, and reporting during live events and peak traffic.

Responsibilities

• Administrate, develop and configure the CRM platform to support Fan-ID business and operational needs.
• Manage CRM environments (production, staging, non-production).
• Configure entities, forms, views, dashboards, workflows, and business rules.
• Maintain CRM data structures aligned with Fan-ID processes and integrations.
• Manage CRM user roles, security profiles, and access controls.
• Enforce role‑based access control (RBAC) aligned with Fan‑ID governance policies.
• Support authentication and identity integrations with IAM platforms.
• Support resolution of issues related to CRM availability, performance, and data consistency.
• Assist business teams with CRM data extraction and analysis.
• Configure and maintain CRM dashboards and reports.

Qualification

• Proven experience as a CRM Administrator in production environments.
• Hands‑on experience administering enterprise CRM platforms (e.g., Microsoft Dynamics 365 or equivalent).
• Strong understanding of CRM configuration, workflows, and security models.
• Experience supporting CRM integrations via APIs and data connectors.
• Experience working with large user bases and high interaction volumes.