Crew Accommodations Agent - Saudi Arabia (Onsite)

Corpay One, Inc.; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Corpay is seeking an onsite Crew Scheduling Coordinator in Saudi Arabia to manage hotel bookings for flight crews, coordinate with hotels and ground transport, and support vendor payments. The role requires close collaboration with the client’s Crew Scheduling team and adherence to site protocols.

You will handle last-minute changes, update TA Connections systems, and work in a fast-paced environment. Fluency in English is required; Arabic is a plus.

Qualifications

• High school diploma or GED is required; college education is preferred.
• Fluency in English is required; Arabic language skills are an advantage.
• Experience in hotel, travel, airline, or crew operations is highly preferred.
• Customer service or call center experience is preferred.
• Strong communication, writing, coordination, and negotiation skills.
• Strong organizational and multitasking skills.
• Good knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and as part of a team.
• Willingness to work onsite in Saudi Arabia and follow client site protocols.
• Valid work authorization for Saudi Arabia / transferable Iqama is preferred or required per hiring guidelines.

Responsibilities

• Book hotel accommodations for flight attendants, pilots, ad-hoc crews, and other airline employees.
• Handle last-minute emergency crew relocations in coordination with the supervisor on shift.
• Work closely with the client’s Crew Scheduling team and other relevant departments to resolve operational requirements.
• Communicate with hotels, transportation vendors, internal departments, and management to resolve issues quickly.
• Accurately update all reservation details, approvals, agreements, and relevant information in TA Connections systems.
• Source suitable hotel options when contracted hotels are unavailable or sold out.
• Follow the approval process for any non-compliant hotel or transport options.
• Support payments to hotel and transportation vendors as per system settings and contractual terms.
• Maintain professional communication and a positive, can-do attitude.
• Support account management, IT, billing, and other internal teams with data gathering and issue resolution.
• Work on special projects and other duties as assigned.

Skills

English fluency

Coordination

Communication

Negotiation

Customer service

Multitasking

Teamwork

MS Office

Education

High school diploma or GED

College education preferred

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Your role How We Work

This is an onsite role based in Saudi Arabia. The candidate should be comfortable working in rotational shifts, weekends, and holidays as per business requirements. The role requires close coordination with the client’s Crew Scheduling team, hotel desk, ground transportation vendors, internal teams, and shift supervisors.

Role Responsibilities

• Book hotel accommodations for flight attendants, pilots, ad-hoc crews, and other airline employees.
• Handle last-minute emergency crew relocations in coordination with the supervisor on shift.
• Work closely with the client’s Crew Scheduling team and other relevant departments to resolve operational requirements.
• Communicate with hotels, transportation vendors, internal departments, and management to resolve issues quickly.
• Accurately update all reservation details, approvals, agreements, and relevant information in TA Connections systems.
• Source suitable hotel options when contracted hotels are unavailable or sold out.
• Follow the approval process for any non-compliant hotel or transport options.
• Support payments to hotel and transportation vendors as per system settings and contractual terms.
• Maintain professional communication and a positive, can-do attitude.
• Support account management, IT, billing, and other internal teams with data gathering and issue resolution.
• Work on special projects and other duties as assigned.

Qualifications & Skills

• High school diploma or GED Certificate is required; college education is preferred.
• Fluency in English is required; Arabic language skills are an advantage.
• Experience in hotel, travel, airline, or crew operations is highly preferred.
• Customer service or call center experience is preferred.
• Strong communication, writing, coordination, and negotiation skills.
• Strong organizational and multitasking skills.
• Good knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and as part of a team.
• Willingness to work onsite in Saudi Arabia and follow client site protocols.
• Valid work authorization for Saudi Arabia / transferable Iqama is preferred or required as per hiring guidelines.

What you'll be doing

Note : This role is open only to Saudi national candidates. Candidates currently on spouse visa, work visa, dependent visa, or any other supporting visa will not be considered.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more.

If you are an experienced and self‑motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.