Courier Operations Supervisor — Flexible Hours

BrightPath Engineering; Makkah Region; On-site; SAR 57,000 - 68,000; Full time

Job summary

BrightPath Engineering in Mecca is seeking a Courier Supervisor to oversee a team of couriers and ensure timely deliveries while upholding service standards.

You will plan routes, monitor performance, and coordinate with customer service to resolve issues, with a focus on accuracy and safety. This contract role requires flexibility and the ability to work weekends. Experience in logistics and knowledge of local traffic is preferred. Proficiency in English and Hindi is an advantage.

Qualifications

• Proven experience as a Courier or in a similar supervisory role.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong communication skills in both English and Hindi (preferred).
• Familiarity with Mecca's roads and traffic patterns.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and commitment to providing exceptional customer service.
• Must be available to work flexible hours including weekends.

Responsibilities

• Manage and supervise a team of couriers to ensure smooth operations and timely deliveries.
• Plan and assign routes for couriers based on package volume, traffic conditions, and time constraints.
• Monitor courier performance and provide feedback or training as needed.
• Maintain accurate records of deliveries, including tracking numbers, delivery times, and recipient information.
• Communicate with customers to resolve any issues or complaints related to deliveries.
• Collaborate with other departments such as customer service and logistics to improve overall delivery process.
• Ensure compliance with company policies, local laws, and safety regulations at all times.

Skills

Organizational skills

Communication skills

People management

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Job description

BrightPath Engineering in Mecca is seeking a Courier Supervisor to oversee a team of couriers and ensure timely deliveries while upholding service standards.

You will plan routes, monitor performance, and coordinate with customer service to resolve issues, with a focus on accuracy and safety. This contract role requires flexibility and the ability to work weekends. Experience in logistics and knowledge of local traffic is preferred. Proficiency in English and Hindi is an advantage.