Contractor Onboarding & Access Management Coordinator

CodeNinja Inc.; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Opportunity to work on large-scale IT/

Exposure to banking sector projects

Collaboration with staffing partners

Professional growth opportunities

Job summary

CodeNinja invites applications for a Contractor Onboarding & Access Management Coordinator to own the end-to-end onboarding for contractors, consultants, and temporary resources, coordinating documentation, approvals, access provisioning, IDs and inductions in a banking environment.

The role requires strong stakeholder coordination across HR, IT, IAM, security, and facilities to ensure Day 1 readiness, maintain trackers, enforce security controls, and support audits and regulatory requirements.

Qualifications

• Saudi Nationals only
• 1–3 years of relevant experience in contractor onboarding, IT onboarding, access management, HR operations, IT coordination, or similar role
• Experience working with contractors, consultants, vendors, or temporary resources in a large enterprise environment
• Strong understanding of end-to-end onboarding processes and access provisioning workflows
• Experience coordinating with IT Infrastructure, IAM, Information Security, Service Desk, and application teams
• Banking or financial services environment experience is highly preferred
• Experience with ITSM / ticketing systems such as ServiceNow or Jira is preferred
• Strong MS Office / Excel skills for trackers and reporting
• Excellent organizational and time-management skills
• Strong written and verbal communication skills

Responsibilities

• Coordinate the end-to-end onboarding process for contractors, consultants, and temporary resources
• Ensure onboarding activities are completed before joining date
• Coordinate with hiring managers and project teams to collect onboarding information
• Verify contractor documentation and ensure documents are complete and valid
• Maintain onboarding records and trackers
• Schedule onboarding activities, inductions, and orientations
• Ensure required approvals are obtained before completion
• Proactively identify and resolve onboarding delays
• Raise and coordinate system and application access requests
• Track access request workflows and ensure timely approvals
• Coordinate with Infrastructure, IAM, IS, IT Service Desk and application owners to provision access
• Follow up on pending access requests and elevations of delays
• Ensure contractors receive appropriate access based on role
• Support access changes during the contractor lifecycle
• Ensure access provisioning follows bank security policies and least-privilege principles
• Coordinate issuance of employee and contractor IDs, badges, and physical access
• Liaise with security and facilities to ensure access before joining date
• Track badge requests through completion
• Ensure Day 1 readiness for contractors’ access
• Maintain centralized onboarding trackers and SLAs
• Prepare daily/weekly onboarding status reports
• Audit-ready record-keeping

Skills

Onboarding

Stakeholder coordination

Documentation

Time management

Attention to detail

Education

Bachelor's degree in IT/Business/HR

Tools

ServiceNow

Jira

BMC

ITSM platforms

Job description

About The Role

We are seeking a highly organized and proactive Contractor Onboarding & Access Management Coordinator to manage the end-to-end onboarding process for contractors, consultants, and temporary resources. The role will be responsible for coordinating onboarding documentation, approvals, access requests, system provisioning, employee IDs and badges, induction activities, and stakeholder communication to ensure every contractor is fully operational from their first working day. The successful candidate will be comfortable working in a banking environment, coordinating across multiple stakeholders, managing multiple onboarding activities simultaneously, and ensuring all processes comply with bank policies, security requirements, and access management controls.

Key Responsibilities

Contractor Onboarding

• Coordinate the end-to-end onboarding process for contractors, consultants, and temporary resources
• Ensure all onboarding activities are completed before the contractor's joining date
• Coordinate with hiring managers and project teams to collect all required onboarding information
• Verify contractor documentation and ensure all required documents are complete and valid
• Maintain accurate onboarding records and trackers
• Schedule onboarding activities, induction sessions, and required orientations
• Ensure all required approvals are obtained before onboarding completion
• Proactively identify and resolve onboarding delays or missing requirements

Access & System Provisioning

• Raise and coordinate system and application access requests based on approved onboarding requirements
• Track access request workflows and ensure approvals are completed within required timelines
• Coordinate with Infrastructure, Information Security, IAM, IT Service Desk, and application owners to provision required access
• Follow up on pending access requests and elevate delays where required
• Ensure contractors receive the appropriate access based on their role and approved requirements
• Support access changes, additions, and removals during the contractor lifecycle
• Ensure access provisioning follows bank security policies and least-privilege principles

ID, Badge & Physical Access

• Coordinate the issuance of employee IDs, contractor IDs, badges, and physical access
• Liaise with relevant security and facilities teams to ensure access is available before the joining date
• Track badge and physical access requests through completion
• Ensure contractors have the required physical and logical access to perform their responsibilities from Day 1

Stakeholder Coordination

• Act as the central coordination point between:
• Hiring Managers
• Project Managers
• Contractors and Vendors
• HR / People Operations
• IT Infrastructure
• IAM / Information Security
• Application Owners
• Facilities and Physical Security
• Procurement / Vendor Management
• Maintain clear communication with stakeholders throughout the onboarding process
• Provide regular status updates on onboarding progress
• Escalate blockers and overdue activities proactively

Tracking & Reporting

• Maintain centralized onboarding trackers covering contractor status, documentation, approvals, access requests, IDs, badges, and joining dates
• Monitor onboarding SLAs and identify potential delays before they impact the contractor's start date
• Prepare daily/weekly onboarding status reports for relevant stakeholders
• Track outstanding actions and ensure timely closure
• Maintain accurate records for audit and compliance purposes

Compliance & Controls

• Ensure onboarding activities comply with bank policies, security standards, access management controls, and regulatory requirements
• Verify that required approvals are obtained before granting access
• Ensure contractor access is aligned with the approved role and business requirements
• Support periodic access reviews and contractor access validation
• Ensure access is appropriately modified or revoked when contractors change roles or leave the organization
• Maintain documentation required for internal and external audits

Requirements

• Saudi Nationals only
• 1-3 years of relevant experience in contractor onboarding, IT onboarding, access management, HR operations, IT coordination, or a similar role
• Experience working with contractors, consultants, vendors, or temporary resources in a large enterprise environment
• Strong understanding of end-to-end onboarding processes and access provisioning workflows
• Experience coordinating with IT Infrastructure, IAM, Information Security, Service Desk, and application teams
• Experience raising and tracking IT access requests and approval workflows
• Strong understanding of documentation, approval, and compliance requirements
• Experience in a banking or financial services environment is highly preferred
• Experience with ITSM / ticketing systems such as ServiceNow, Jira, BMC, or similar platforms is preferred
• Strong Microsoft Office / Excel skills for maintaining trackers and reporting
• Excellent organizational and time-management skills
• Strong follow-up and stakeholder coordination capabilities
• Ability to manage multiple onboarding requests simultaneously and work under tight deadlines
• Strong written and verbal communication skills
• High attention to detail and ability to maintain accurate records

Key Performance Indicators

• Percentage of contractors fully onboarded before their joining date
• Day-1 readiness and operational access availability
• Onboarding SLA adherence
• Access request turnaround time
• Accuracy and completeness of onboarding documentation
• Timely completion of required approvals
• Reduction in onboarding delays and escalations
• Compliance with bank onboarding and access management policies
• Stakeholder and contractor satisfaction

Preferred Profile

The ideal candidate is a hands-on onboarding and coordination specialist who is highly organized, detail-oriented, and comfortable managing multiple onboarding activities simultaneously. The candidate should have strong experience coordinating contractor onboarding, access requests, system provisioning, approvals, badges, documentation, and multiple internal stakeholders. Experience within a bank or highly regulated enterprise environment, particularly exposure to IAM, ITSM, Information Security, and access governance processes will be highly advantageous.

Benefits

What We Offer

• Opportunity to work in a dynamic, project-driven environment
• Exposure to large-scale technology and digital transformation projects
• Collaboration with project teams, customers, hiring managers, and leading staffing partners
• Professional growth and development opportunities

Disclaimer

CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.