Concierge

Fairmont Hotels & Resorts; Ḥail Province; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia seeks an experienced Guest Relations professional. You will provide exceptional service, manage guest requests, and coordinate with various departments to ensure a seamless experience. Ideal candidates should have a minimum of 2-3 years in guest relations or concierge roles at luxury establishments. Fluency in English and knowledge of high-end clientele expectations are essential. A passion for luxury hospitality and impeccable grooming are expected.

Qualifications

• Proven ability to anticipate guest needs and deliver bespoke experiences.
• Exceptional knowledge of the local destination and luxury lifestyle offerings.
• Experience in project coordination during pre-Opening stages.

Responsibilities

• Provide personalized service to all guests in accordance with Fairmont’s service philosophy.
• Liaise closely with internal departments to ensure seamless guest experiences.
• Uphold brand representation and grooming standards at all times.

Skills

Outstanding interpersonal and communication skills

Strong problem-solving ability

Excellent organizational skills

Fluency in English

Education

Minimum 2–3 years experience in a luxury hotel concierge or guest relations role

Les Clefs d’Or certification or eligibility

Tools

Hotel systems

Microsoft Office

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Key Responsibilities

Guest Experience & Service Excellence

• Provide warm, anticipatory, and personalized service to all guests in accordance with Fairmont legendary service philosophy.
• Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions.
• Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution.
• Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction.

Coordination & Operations

• Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences.
• Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests.
• Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail.
• Maintain accurate records of guest interactions and preferences in the property management system.

Standards, Etiquette & Brand Representation

• Uphold Fairmont grooming, etiquette, and presentation standards at all times.
• Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand.
• Resolve guest concerns proactively and diplomatically, ensuring satisfaction and loyalty.
• Act as a brand ambassador, embodying the values, history, and elegance of Fairmont Hotels & Resorts.

Compliance & Professional Conduct

• Ensure compliance with hotel policies, safety procedures, and confidentiality requirements.
• Handle sensitive guest information with the utmost discretion and integrity.
• Participate in ongoing training to enhance product knowledge, service skills, and brand standards.

Qualifications

• Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred).
• Les Clefs d’Or certification or eligibility is highly desirable.
• Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations.
• Proven ability to anticipate guest needs and deliver bespoke experiences.

Skills & Competencies

• Outstanding interpersonal and communication skills.
• Strong problem-solving ability with a calm and gracious demeanor under pressure.
• High level of cultural awareness and emotional intelligence.
• Excellent organizational skills and attention to detail.
• Proficiency in hotel systems and Microsoft Office.
• Fluency in English required; additional languages are a strong advantage.

Personal Attributes

• Passion for luxury hospitality and genuine care for guest satisfaction.
• Polished, elegant, and professional presence.
• Flexible, adaptable, and able to work varied shifts, including weekends and holidays.
• Discreet, trustworthy, and service-oriented with a strong sense of ownership.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.