Concierge

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company in Jeddah is seeking a dedicated Concierge to provide exceptional service to guests. The ideal candidate will have a positive attitude, good communication skills, and a commitment to delivering high-quality customer service. Responsibilities include managing guest inquiries, providing local information, and ensuring a welcoming atmosphere. The position offers a full-time schedule and opportunities to be part of a renowned hotel brand.

Qualifications

• Previous experience working as a Concierge in a hotel environment is preferred.
• Excellent grooming standards are necessary.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a point of contact for Guests and efficiently respond to enquiries.
• Provide information and booking services for various Guest enquiries.
• Deliver and handle Guest luggage safely.

Skills

Positive attitude

Good communication skills

Commitment to high customer service

Flexibility

Teamwork

Local area knowledge

Job description

Doubletree by Hilton Al Andalus Mall Hotel

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

Overview

A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What we are looking for

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

Preferred qualifications

• Previous experience working in Concierge in a hotel environment

What it will be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office