Commercial Excellence Senior Manager

Azizia Panda United Inc.; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Job summary

Panda Retail Company in Jeddah seeks a Commercial Excellence leader to embed standards, governance, and analytics across the Commercial function. You will drive strategy, KPIs, and performance management to optimize revenue, margin, and execution effectiveness.

The role emphasizes cross-functional leadership across Finance, Marketing, Supply Chain, and Operations, with a focus on continuous improvement and customer value delivery. This is a full-time, on-site position in Jeddah.

Responsibilities

• Develop the Commercial Excellence strategy and annual operating plan to support sustainable revenue growth, margin improvement, and profitability optimization.
• Define and monitor commercial performance targets, KPIs, and scorecards to ensure disciplined financial performance management across commercial functions.
• Analyze category, pricing, promotion, and margin performance to identify value leakage, growth opportunities, and corrective actions.
• Support commercial budgeting and forecasting processes to improve accuracy, transparency, and financial predictability.
• Evaluate financial impact of commercial initiatives, pilots, and transformation programs to ensure return on investment and scalability.
• Partner with Finance to align commercial performance metrics with financial reporting and governance to strengthen financial control and accountability.
• Lead the Commercial Excellence team by setting objectives, managing performance, and developing capabilities to build a high-impact center of excellence.
• Develop commercial capability frameworks and training programs (e.g., category management, pricing, promotions, negotiation, analytics) to uplift commercial maturity across the organization.
• Coach and support commercial leaders and teams to embed best practices and strengthen execution discipline.
• Promote a performance-driven, insight-led culture to enhance ownership, accountability, and continuous improvement.
• Build strong collaboration across Commercial, Supply Chain, Marketing, Pricing, and Operations teams to ensure alignment and shared ownership of results.
• Ensure commercial strategies and execution models are aligned with customer needs, behaviors, and value perception to enhance customer satisfaction and loyalty.
• Translate customer insights, shopper behavior, and market trends into commercial standards and playbooks to improve relevance and effectiveness of category and promotion decisions.
• Support omnichannel commercial execution to ensure consistent pricing, assortment, and promotion experience across physical and digital channels.
• Collaborate with Marketing, Omni-Channel, and Customer Experience teams to align commercial initiatives with customer journey objectives.
• Monitor impact of commercial decisions on customer KPIs (availability, price perception, promotion effectiveness) to balance profitability and customer value.
• Develop commercial playbooks, tools, and methodologies (category reviews, promo effectiveness, price ladders, assortment logic) to standardize best practices across teams.
• Establish performance review cadences and forums to track execution, resolve issues, and drive continuous improvement.
• Drive data-driven decision-making by integrating analytics, dashboards, and insights into commercial planning processes to improve speed and quality of decisions.
• Lead continuous improvement initiatives across commercial processes to simplify ways of working and improve execution effectiveness.
• Ensure alignment of commercial processes with corporate governance, risk, and compliance requirements to protect business integrity and reputation.
• Prepare and present periodic Commercial Excellence performance and insight reports to support executive decision-making and strategic alignment

Job description

Job Purpose

To lead and embed a Commercial Excellence framework across Panda Retail Company by defining and driving best-in-class commercial standards, capabilities, and performance management practices that enhance revenue growth, margin optimization, and execution effectiveness. The role is accountable for strengthening commercial decision-making through analytics, governance, capability building, and continuous improvement, ensuring alignment between strategy, category execution, pricing, promotions, and customer value delivery.

Job Accountability:

Financial Accountability

• Develop the Commercial Excellence strategy and annual operating plan to support sustainable revenue growth, margin improvement, and profitability optimization.

• Define and monitor commercial performance targets, KPIs, and scorecards to ensure disciplined financial performance management across commercial functions.

• Analyze category, pricing, promotion, and margin performance to identify value leakage, growth opportunities, and corrective actions.

• Support commercial budgeting and forecasting processes to improve accuracy, transparency, and financial predictability.

• Evaluate financial impact of commercial initiatives, pilots, and transformation programs to ensure return on investment and scalability.

• Partner with Finance to align commercial performance metrics with financial reporting and governance to strengthen financial control and accountability

People Accountability

• Lead the Commercial Excellence team by setting objectives, managing performance, and developing capabilities to build a high-impact center of excellence.

• Develop commercial capability frameworks and training programs (e.g., category management, pricing, promotions, negotiation, analytics) to uplift commercial maturity across the organization.

• Coach and support commercial leaders and teams to embed best practices and strengthen execution discipline.

• Promote a performance-driven, insight-led culture to enhance ownership, accountability, and continuous improvement.

• Build strong collaboration across Commercial, Supply Chain, Marketing, Pricing, and Operations teams to ensure alignment and shared ownership of results.

Customers Accountability

• Ensure commercial strategies and execution models are aligned with customer needs, behaviors, and value perception to enhance customer satisfaction and loyalty.

• Translate customer insights, shopper behavior, and market trends into commercial standards and playbooks to improve relevance and effectiveness of category and promotion decisions.

• Support omnichannel commercial execution to ensure consistent pricing, assortment, and promotion experience across physical and digital channels.

• Collaborate with Marketing, Omni-Channel, and Customer Experience teams to align commercial initiatives with customer journey objectives.

• Monitor impact of commercial decisions on customer KPIs (availability, price perception, promotion effectiveness) to balance profitability and customer value.

• Develop commercial playbooks, tools, and methodologies (category reviews, promo effectiveness, price ladders, assortment logic) to standardize best practices across teams.

• Establish performance review cadences and forums to track execution, resolve issues, and drive continuous improvement.

• Drive data-driven decision-making by integrating analytics, dashboards, and insights into commercial planning processes to improve speed and quality of decisions.

• Lead continuous improvement initiatives across commercial processes to simplify ways of working and improve execution effectiveness.

• Ensure alignment of commercial processes with corporate governance, risk, and compliance requirements to protect business integrity and reputation.

• Prepare and present periodic Commercial Excellence performance and insight reports to support executive decision-making and strategic alignment