Collections Officer- Jeddah

Otis SE; Jeddah; On-site; SAR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities in a multinationa

Continuous training

Job summary

Otis Elevator Company Saudi Arabia Ltd is seeking a Collections Specialist to manage a defined customer portfolio, pursue overdue payments and ensure timely cash collection in line with policy. You will update the AR system, prepare routine reports in Excel and coordinate with internal teams to resolve disputes.

The role requires a Finance/Accounting qualification, 3–5 years in collections, and fluent English and Arabic.

Responsibilities

• Provide management information and insights on performance to support discussions and decision-making across the area.
• Follow departmental policies and SOPs to ensure work is carried out in a controlled and consistent manner.
• Communicate with customers to follow up on overdue accounts using calls, emails, and visits.
• Reconcile accounts, resolve customer disputes, and liaise with stakeholders to close disputes.
• Update the AR system for all customers in the portfolio and record actions taken.
• Submit invoices with supporting documentation as required.
• Send dunning letters per credit policy.
• Demonstrate strong Excel skills to prepare reports for the portfolio.
• Organize follow-up activities to support target achievement and continuous improvement.

Job description

Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia.

Role Overview

The role holder is responsible for customers follow-ups, ensuring timely collection of dues, using company policies, systems available. The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.

On a typical day you will:

• Provide management information and insights on all dimensions of the work area’s performance to support discussions and decision-making, both on a periodic basis and for ad-hoc management requests.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
• Communicate with customers to follow up on overdue accounts using all available methods (calls, emails, and visits).
• Reconcile accounts, understand customer disputes, and communicate internally with stakeholders to help facilitate the successful resolution of these disputes.
• Update the AR system for all customers in the assigned portfolio, recording the actions taken during each follow-up.
• Submit invoices to customers whenever required, ensuring that all necessary supporting documentation is attached.
• Send dunning letters to customers in accordance with the company's credit policy.
• Demonstrate good Excel skills, with the ability to prepare the required reports for the assigned portfolio.
• Organize follow-up activities in a way that supports target achievement and continuous improvement.

What You Will Need to be Successful

• Bachelor's / Diploma degree in Finance/Accounting or equivalent
• 3-5 years of relevant experience in collections, handling a portfolio of minimum 200 customers / preferably in a construction/engineering organization.
• Good written and spoken English and Arabic is essential
• Please, be aware the location would be: Jeddah.

What can we offer you?

• The chance to work for an industry leading company and a global brand.
• A culture that encourages innovation and appreciates our talent is the key to our success.
• Competitive compensation package.
• Growth opportunities in a multinational environment.
• Continuous training and involvement in digital transformation projects within collections.

#BuildWhatsNext. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model.

You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.