Collections Specialist — AR, Dunning & Disputes

Otis SE; Jeddah; On-site; SAR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities in a multinationa

Continuous training

Job summary

Otis Elevator Company Saudi Arabia Ltd is seeking a Collections Specialist to manage a defined customer portfolio, pursue overdue payments and ensure timely cash collection in line with policy. You will update the AR system, prepare routine reports in Excel and coordinate with internal teams to resolve disputes.

The role requires a Finance/Accounting qualification, 3–5 years in collections, and fluent English and Arabic.

Responsibilities

• Provide management information and insights on performance to support discussions and decision-making across the area.
• Follow departmental policies and SOPs to ensure work is carried out in a controlled and consistent manner.
• Communicate with customers to follow up on overdue accounts using calls, emails, and visits.
• Reconcile accounts, resolve customer disputes, and liaise with stakeholders to close disputes.
• Update the AR system for all customers in the portfolio and record actions taken.
• Submit invoices with supporting documentation as required.
• Send dunning letters per credit policy.
• Demonstrate strong Excel skills to prepare reports for the portfolio.
• Organize follow-up activities to support target achievement and continuous improvement.

Job description

Otis Elevator Company Saudi Arabia Ltd is seeking a Collections Specialist to manage a defined customer portfolio, pursue overdue payments and ensure timely cash collection in line with policy. You will update the AR system, prepare routine reports in Excel and coordinate with internal teams to resolve disputes.

The role requires a Finance/Accounting qualification, 3–5 years in collections, and fluent English and Arabic.