Collection Specialist

Alnafitha IT; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading IT services provider in Saudi Arabia is looking for a Collection Specialist to support its collections process. The role involves submitting invoices, following up on overdue accounts, and maintaining accurate records. Candidates should have a Bachelor's degree in finance or business, along with at least 2 years of experience in collections or accounts receivable. Proficiency in Zoho Books or similar accounting systems is essential. The position emphasizes strong communication and analytical skills while fostering positive client relationships.

Qualifications

• 2+ years in collections or accounts receivable, preferably in the IT or technology sector.
• Practical experience with invoice processing and payment follow-ups.
• Experience handling financial documentation and compliance requirements.

Responsibilities

• Assist in reviewing, validating, and processing invoices.
• Support the preparation of financial claims for government portals.
• Follow assigned credit terms and execute collections strategies.
• Develop feasible payment schedules for clients.
• Prepare reports on account statuses and collection efforts.

Skills

Negotiation skills

Analytical skills

Client communication

Experience with Zoho Books / Zoho CRM

Proficient in Excel

Education

Bachelor's degree in finance, accounting, business administration

Tools

Zoho Books

Zoho CRM

Job description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer‑centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer‑centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability.

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting‑edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

The Collection Specialist supports the collections process by ensuring accurate invoice preparation, submission, and follow‑up. Working closely with clients, the Collection Specialist sends payment reminders, follows up on overdue accounts, and assists in negotiating feasible payment plans when necessary. The position also maintains up‑to‑date collection records, prepares basic status reports, and collaborates with the finance and accounting teams to ensure accuracy, compliance, and smooth payment processing.

Key Responsibilities

• Invoice submission & documentation

  Assist in reviewing, validating, and processing invoices on Zoho Books / Zoho CRM, ensuring all related documents are accurate, complete, and up‑to‑date, minimizing downstream errors or delays.

• Financial claims & documentation

  Support the preparation and uploading of financial claims and supporting documentation to government portals to meet compliance standards and successfully initiate payment processing under formal contract terms.

• Collections strategy execution

  Follow assigned credit terms and collection actions to prevent future overdue or risk, send reminders to clients to reduce overdue accounts, implement terms and conditions, and prepare weekly/monthly performance reports with KPIs such as DSO, CEI, and collection trends. Provide recommendations for improvement. Work on assigned priority accounts to support cash flow by addressing high priority accounts first.

• Client communication

  Assist in developing feasible payment schedules to facilitate timely payments, reduce outstanding debt, and maintain client relationships. Build and sustain positive interactions by providing consistent updates and support to clients regularly, encouraging goodwill and long‑term relationships.

• Performance monitoring

  Prepare and report on account statuses and collection efforts to keep stakeholders informed and enable them to provide guidance. Compile data on collection performance, trends, progress, and issues.

• Collaboration and communication

  Work with accounting teams to improve collection processes and prevent future issues through teamwork. Handle financial disputes and clarification requests in coordination with Operations, Sales, and Finance teams. Coordinate with the finance team to gather necessary data, maintain accurate records, and ensure compliance with financial standards.

Qualifications

• Education: Bachelor's degree in finance, accounting, business administration, or a related field.
• Experience: 2+ years in collections or accounts receivable, preferably in the IT or technology sector.
• Practical experience with invoice processing, client communication, and payment follow‑ups.
• Experience handling financial documentation and related government compliance requirements.
• Competent in using Excel and internal accounting systems for tracking invoices, compiling data, and reporting.
• Able to communicate clearly and appropriately with clients and internal teams to explain invoice issues or payment arrangements.
• Strong negotiation and persuasion abilities.
• Analytical skills for reviewing financial data and preparing reports.
• Demonstrates initiative in following up on overdue accounts while maintaining positive, professional relationships with clients.
• Proficiency in Zoho Books / Zoho CRM or similar accounting and ERP systems.

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws.