Cluster Receiving Coordinator

IHG Hotels & Resorts; Al Khobar; On-site; SAR 33,000 - 73,000; Full time

Job summary

IHG Hotels & Resorts in Saudi Arabia seeks a Cluster Receiving Clerk to manage the receipt, inspection, recording, and distribution of goods for the hotel cluster. You will ensure deliveries meet PO specs, quality standards, and hotel requirements, coordinating with Purchasing, Finance, Stores, and various departments.

The role involves verifying items, entering GRNs, maintaining records, and adhering to food safety and HACCP guidelines.

Qualifications

• High school diploma or equivalent; diploma/certificate in hospitality, accounting, purchasing, or supply chain is an advantage.
• Previous experience in hotel receiving, stores, purchasing, inventory, or a similar hospitality position is preferred.
• Experience with hotel purchasing/inventory systems is an advantage.
• Basic knowledge of Microsoft Office, particularly Excel.
• Good numerical and documentation skills.
• Knowledge of food safety and HACCP procedures is an advantage.

Responsibilities

• Receive all goods delivered to the hotels in accordance with approved Purchase Orders (POs).
• Verify delivered items against purchase orders, delivery notes, invoices, and approved specifications.
• Check quantities, descriptions, sizes, brands, and other relevant details before accepting deliveries.
• Inspect the quality, condition, freshness, expiry dates, and packaging of delivered goods.
• Ensure food, beverage, housekeeping, engineering, and general supplies meet the required hotel standards.
• Reject or report damaged, expired, incorrect, or unauthorized items in accordance with hotel procedures.
• Prepare Receiving Records / Goods Received Notes (GRNs) accurately and on time.
• Enter received goods into the hotel purchasing/inventory system.
• Match purchase orders, delivery notes, and received quantities.
• Ensure all receiving documents are properly signed, stamped, and filed.
• Report discrepancies between purchase orders and actual deliveries to the relevant departments.
• Maintain accurate and complete receiving records for audit and financial control purposes.
• Verify weights, measurements, and quantities where applicable.
• Check food products for freshness, temperature, expiry dates, packaging, and quality.
• Coordinate with the relevant department when products do not meet specifications.
• Ensure rejected goods are clearly identified and returned to suppliers.
• Coordinate with Purchasing regarding expected deliveries and outstanding purchase orders.
• Coordinate with Stores and Cost Control to ensure received items are properly recorded and stored.
• Work closely with Finance/AP regarding receiving documentation and invoice discrepancies.
• Communicate with Kitchen, Food & Beverage, Housekeeping, Engineering, and other departments regarding special deliveries or urgent requirements.
• Ensure departments are informed of shortages, substitutions, damaged goods, or other delivery issues.
• Support receiving operations for all hotels within the cluster, as assigned.
• Coordinate deliveries according to each property's requirements and receiving schedules.
• Ensure consistent receiving procedures and controls are followed across the cluster.
• Assist with inter-hotel transfers and documentation when required.
• Maintain proper records of goods received for each hotel/property.
• Ensure received items are transferred promptly to the appropriate stores or requesting departments.
• Follow proper storage and handling procedures, including FIFO/FEFO principles where applicable.
• Assist with stock counts and physical inventory checks when required.
• Report any discrepancies, shortages, overages, or unusual inventory movements.
• Assist the Storekeeper and Cost Control team in maintaining accurate inventory records.
• Verify supplier deliveries against approved purchase orders and agreed specifications.
• Maintain professional communication with suppliers and delivery personnel.
• Report repeated delivery issues, quality problems, shortages, or unauthorized substitutions to the Purchasing team.
• Ensure suppliers follow hotel delivery procedures, hygiene standards, and designated delivery times.
• Follow hotel food safety, HACCP, hygiene, and sanitation procedures.
• Ensure food and beverage deliveries are inspected according to established standards.
• Maintain cleanliness and organization of the receiving area.
• Ensure appropriate personal hygiene and protective equipment requirements are followed.
• Immediately report any food safety or hygiene concerns to the responsible manager.
• Ensure no goods are accepted without proper authorization or supporting documentation, except where approved by management.
• Maintain accurate receiving records to support invoice processing and payment.
• Identify and report discrepancies between Purchase Orders, Goods Received Notes, and supplier invoices.
• Support internal and external audits by providing accurate receiving documentation.
• Follow hotel policies and procedures related to purchasing, receiving, inventory, and financial controls.
• Maintain confidentiality of hotel and supplier information.
• Follow all hotel policies, procedures, and operational standards.
• Maintain a professional relationship with colleagues, suppliers, and other stakeholders.
• Participate in training and development programs as required.
• Assist with other duties related to receiving, stores, purchasing, and inventory as assigned by management.
• Ensure all work is completed accurately, efficiently, and within established deadlines.

Skills

Attention to detail

Organizational skills

Time management

Work under pressure

Communication skills

Interpersonal skills

Discrepancy resolution

Inventory procedures

Cross-department collaboration

Independence and teamwork

Education

High school diploma or equivalent; hospitality/purchasing/supply chain certificate (advantage)

Tools

Hotel purchasing/inventory systems

Job description

IHG Hotels & Resorts in Saudi Arabia seeks a Cluster Receiving Clerk to manage the receipt, inspection, recording, and distribution of goods for the hotel cluster. You will ensure deliveries meet PO specs, quality standards, and hotel requirements, coordinating with Purchasing, Finance, Stores, and various departments.

The role involves verifying items, entering GRNs, maintaining records, and adhering to food safety and HACCP guidelines.