Cloud Security Support Analyst

Foodics; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading restaurant management firm in Saudi Arabia is seeking a Cloud Security Support Analyst. The role involves supporting the security operations of cloud environments, incident handling, and maintaining secure configurations. Candidates should have around 3 years of relevant experience, strong knowledge of AWS, and familiarity with security tools. The organization offers competitive benefits including bonuses and personal development opportunities. Join a diverse team committed to innovation in the restaurant tech space.

Benefits

Competitive compensation package

Annual learning stipend

Autonomy and mentoring

Qualifications

• 3+ years of experience in cloud security roles, preferably in Fintech.
• Working knowledge of AWS or Oracle Cloud Infrastructure.
• Experience with vulnerability scanning and incident response.

Responsibilities

• Monitor security posture across cloud environments.
• Investigate security alerts and incidents.
• Support IAM-related tasks and user provisioning.

Skills

Multi-cloud security

Cloud IAM concepts

Communication skills

Incident handling

Team collaboration

Education

Bachelor’s degree in Computer Science, Engineering or Cybersecurity

Tools

AWS

SIEM platforms (Splunk, Sentinel, QRadar)

PAM platforms (Teleport, BeyondTrust)

Cloud monitoring tools

Job description

Who Are We❓ We Are Foodics!

a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking a Cloud Security Support Analyst with around 3 years of experience to support the day‑to‑day security operations of our cloud environments and internal infrastructure. This role focuses on monitoring, operational support, incident handling, and maintaining secure configurations across Foodics’ cloud platforms and services. You will act as a key member of the Cloud Security Operations function, helping protect our systems, respond to alerts, support internal teams, and ensure our infrastructure remains compliant, secure, and resilient.

What Will You Do ❓

1. Cloud Security Operations
   • Monitor security posture across Foodics’ cloud environments (AWS and other platforms).
   • Review and respond to security alerts, risks, and misconfiguration findings.
   • Assist in maintaining secure cloud configurations and hardened baselines.
   • Support day‑to‑day operational security for: Compute instances, Storage services, Networking and firewalls, IAM & access controls.
2. Security Monitoring & Incident Support
   • Monitor logs and alerts from SIEM platforms, Firewalls and WAFs, Cloud‑native security tools (Security Hub, CSPM, CNAPP, etc.).
   • Investigate suspicious activity and escalation incidents when required.
   • Log analysis, evidence collection, initial triage.
   • Participate in incident response and post‑incident reviews.
   • Contribute to documentation and lessons learned.
3. Identity & Access Support
   • Support IAM‑related tasks: User provisioning and deprovisioning.
   • Role and permission reviews, MFA enforcement, access troubleshooting.
   • Assist with SSO, PAM, and directory services management.
   • Ensure least‑privilege access and proper segregation of duties.
4. Infrastructure & Endpoint Security Support
   • Assist with server and endpoint protection operations: Asset inventory and tracking.
   • Vulnerability scanning and reporting, Patch coordination, Endpoint protection alerts.
   • Support configuration and monitoring of: Firewalls, Security groups, VPN and remote access solutions.
5. Compliance & Documentation Support
   • Audits by gathering security evidence and reports.
   • Maintain operational procedures and security documentation.
   • Track remediation of risks and findings.
   • Help ensure compliance with internal policies and standards (ISO 27001, PCI‑DSS, etc.).
6. User & Technical Support
   • Act as a point of contact for cloud security‑related support requests.
   • Guide internal teams on secure cloud and infrastructure usage.
   • Troubleshoot security tools, access issues, and configuration problems.
   • Collaborate with Engineering, DevOps, and Product teams to improve security posture.

What Are We Looking For❓

• Experience securing multi‑cloud environments from a Fintech or similar organization.
• Working knowledge of the two public cloud providers: Amazon Web Services (AWS) or Oracle Cloud Infrastructure (OCI).
• Understanding of Cloud IAM concepts, networking basics (VPCs, subnets, WAF, firewalls, VPNs, DNS), Linux and/or Windows server fundamentals, Cyber Threat Intelligence (CTI).
• Experience with Security monitoring (SIEM) and SOAR tools, vulnerability scanning tools, cloud logging and alerting systems.
• Basic knowledge of containers, Kubernetes and cloud‑native services.
• Familiarity with security best practices and common threats.
• Ability to follow processes and work in structured environments.
• Team player with a security‑focused mindset.
• Ability to handle incidents calmly under pressure.
• Good communication and documentation abilities.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering or Cybersecurity.
• Previous role as Cloud Security specialist, IT Security Support, or SOC/Cloud Support with a minimum of 3 years’ experience.
• Industry certifications: CompTIA Security+ or Cloud+, (ISC)² Certified in Cybersecurity, Microsoft Security Operations Analyst Associate, CSA Certificate of Cloud Security Knowledge (CCSK).
• Experience driving SIEM platforms (Splunk, Sentinel, QRadar, LogRhythm) and EDR (CrowdStrike, SentinelOne, Defender, TrendMicro).
• Experience managing and supporting PAM platforms (Teleport or BeyondTrust) and additional IAM solutions such as OKTA, Microsoft Entra, Microsoft Active Directory.
• Audit and compliance knowledge such as ISO 27001, NCA, SAMA CSF or PCI‑DSS.
• Familiarity with ticketing systems (Jira, ServiceNow, etc.).

What We Offer You ❗

We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper‑growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.