Client Success & Growth Manager

Points Information Technology; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Points Information Technology is seeking an Account Manager to identify customer needs, communicate across teams, and drive success with our platform. You will build strong relationships with clients, understand their goals, and mitigate issues to ensure continued value.

This role involves travel to customer sites, cross-functional collaboration, and regular reporting on account health to ensure growth and retention.

Qualifications

• Previous account management experience.
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success.
• Create and maintain relationships with customers to better understand and achieve their needs.
• Make visits to our customers to identify opportunities for growth within our platform.
• Manage all reporting about the health of customers' accounts.

Skills

Account management

Client-facing

Travel willingness

Job description

Points Information Technology is seeking an Account Manager to identify customer needs, communicate across teams, and drive success with our platform. You will build strong relationships with clients, understand their goals, and mitigate issues to ensure continued value.

This role involves travel to customer sites, cross-functional collaboration, and regular reporting on account health to ensure growth and retention.