Client Delivery Specialist

Lucidya LLC.; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading AI-focused technology company is seeking a Client Delivery Specialist in Riyadh to manage and coordinate client project deliveries. This role involves overseeing daily operations, ensuring timely execution, and maintaining relationships with stakeholders. Ideal candidates have a Bachelor's in Business Admin, are experienced in project management, and possess strong communication skills in both Arabic and English. This position promises a dynamic environment with hands-on project involvement at client sites.

Qualifications

• Experience in project-based or operational roles with direct customer interaction.
• Strong communication skills and ability to manage diverse stakeholders.
• Proficient in both Arabic and English.

Responsibilities

• Oversee end-to-end delivery of client projects and manage daily coordination.
• Build and maintain detailed project plans and timelines.
• Coordinate internal teams to ensure timely delivery of project outcomes.

Skills

Project management

Communication

Time management

Stakeholder management

Adaptability

Education

Bachelor's degree in Business Admin or related field

Project Management certifications (e.g., PMP)

Job description

About Lucidya

Lucidya is an AI-native CX Intelligence platform transforming how brands understand and engage with their customers through cutting‑edge technologies purpose‑built for Customer Experience (CX). With AI at the core of our platform and operations, we are redefining how businesses drive growth, loyalty, and insight at scale.

Our product suite includes solutions such as social listening, media monitoring, profiling, and most recently our cutting‑edge Agentic AI – designed to deliver intelligent & scalable CX Automations.

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Why this role matters:

As a Client Delivery Specialist, you will be the on‑site representative of Lucidya at our clients’ offices, responsible for managing and coordinating the delivery of assigned client projects. You will work closely with client stakeholders and internal Lucidya teams to ensure smooth execution of project activities, timelines, and deliverables.

This is a hands‑on, project‑based role (1 year) where you will be embedded with a specific customer (on‑site at their office), overseeing day‑to‑day coordination, tracking progress, addressing challenges, and ensuring that all project outcomes and deliverables are delivered as agreed. You will play a key role in maintaining strong working relationships with clients and ensuring high‑quality delivery across all assigned projects.

What You’ll Do

• Own end‑to‑end delivery of assigned client projects, from kickoff through final handover.
• Act as the on‑site Lucidya representative at the client office, managing day‑to‑day coordination and execution.
• Build, track, and maintain detailed project plans, timelines, milestones, and deliverables.
• Lead project implementation activities for Lucidya’s SaaS solutions in alignment with agreed scope.
• Coordinate across internal teams (Product, Customer Success, Professional Services, Support) to ensure timely delivery.
• Monitor project progress, manage risks, and proactively address challenges.
• Manage client communication, updates, escalations, and expectations throughout the project lifecycle.
• Ensure quality, compliance, and timely completion of all project outcomes and deliverables.
• Maintain project documentation, status reporting, and handover materials.
• Contribute to improving project delivery processes and best practices.

Who You Are:

• You’ve worked directly with customers in project‑based or operational roles
• You hold a bachelor’s degree in Business Admin or a related field (Project Management certifications such as PMP are a big plus)
• Communication is one of your strong suits, you’re also able to effectively manage stakeholders of different cultures and seniorities
• You pride yourself on your time‑management skills and can juggle multiple priorities effectively
• You thrive in fast paced environments and are highly adaptable to changing priorities
• You’re an excellent communicator, and are comfortable speaking in both Arabic & English

What the hiring process will look like:

• Screening call with TA
• Technical interview with the hiring manager
• Offer