City Manager, External Fulfillment

Afaq - Warehouse Branch; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Amazon Worldwide Operations in Saudi Arabia seeks a City Manager to monitor multiple sites for operations and compliance while coordinating with internal and external stakeholders. You’ll ensure adherence to standards, drive performance metrics, and own issues from detection to resolution with a strong customer focus.

You will dive into data patterns, forecast impacts, and travel to launch sites for setup, audits, and ongoing monitoring; occasional weekends or overnight shifts may be required to

Qualifications

• Speak, write and read fluently in English.
• Experience with Microsoft Office products and applications.
• 1 year in a customer-facing environment within warehousing, logistics, or manufacturing.

Responsibilities

• Monitor operations of assigned sites and suggest improvements.
• Identify data from multiple sources and take action.
• Forecast implications based on current data and trends.
• Stay organized and notify issues promptly; solve and prevent recurrence.
• Liaise between internal and external stakeholders respecting privacy and norms.
• Train and direct associates for action and conformance of practices.
• Audit sites for operational conformances and norms.
• Audit based on SOPs, analyze data, and propose features to improve Seller experience.

Skills

English fluency

MS Office proficiency

Customer-facing experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time We are looking for high-potential flexible innovative and forward-thinking professionals to join our External Fulfillment team Are you ready to drive high-visibility strategic revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams Join the External Fulfillment team as a City Manager

Key job responsibilities

• 1 Monitor operations of the assigned sites and suggest amp deploy improvements
• 2 Identify useful data accumulated from multiple sources and take necessary actions
• 3 Foresee implications based on current data and trends
• 4 Be organized and prompt in notifying the situation problem solve and recur prevention
• 5 Serve as a liaison between the internal and external stakeholders keeping in mind the objectives limits conformance and information privacy
• 6 Train amp direct associates for action and conformance of norms amp practices
• 7 Audit the sites for various operational conformances restrictions and norms
• 8 Conduct audits on based on SOPs analyze data and propose features focusing on improving the Seller experience

A day in the life

As City Manager you will be responsible for monitoring multiple sites from operations and compliance point of view You will be working with multiple internal and external stakeholders to achieve Adherence to Amazon Standards and operations metrics With customer obsession and a high sense of ownership you will utilize your skills to identify patterns and any disruptions in it You should be able to dive deep scrutinize details and foresee data implications You must be flexible to work weekends and or overnight shifts regularly and to travel to sites for launch set up support audit and monitor operations

Basic Qualifications

• Speak write and read fluently in English
• Experience with Microsoft Office products and applications
• 1 years of customer-facing environment warehousing logistics or manufacturing experience

Preferred Qualifications

• Bachelor s degree