City Lead

Confidential; Riyadh; On-site; SAR 360,000 - 720,000; Full time

Job summary

Confidential is seeking an experienced senior leader to drive Strategic Leadership & Business Development and oversee Operations Management in Riyadh. The role focuses on launching, growing, and sustaining the Riyadh market through partnerships, customer acquisition, and performance optimization.

Key responsibilities include building a high-performing local team, managing budgets with central finance, and ensuring compliance with Saudi regulations while coordinating with the central team for

Qualifications

• Proven track record in a management role such as City Lead, General Manager, or Head of Operations.
• Experience launching, managing, or scaling operations in a new city or market.
• Experience managing budgets and delivering against operational and financial targets.

Responsibilities

• Strategic leadership to execute the company’s strategy for Riyadh expansion and growth.
• Oversee day-to-day Riyadh operations including driver supply, service quality, and local marketing.
• Build and mentor a high-performing local team with clear performance metrics and alignment to company goals.
• Develop localized marketing initiatives to grow brand awareness and user base in Riyadh.
• Ensure compliance with local laws, regulations, and licensing; coordinate with central team for government relations and budgeting.

Skills

Leadership

Team building

Data-driven

Communication

Negotiation

Stakeholder management

Arabic language

Market knowledge

Budget management

Job description

Strategic Leadership & Business Development

• Support the execution of the company’s strategy for launching and growing its operations in Riyadh.
• Identify new local market opportunities, build strategic partnerships, and drive customer acquisition and retention.
• Develop initiatives to support the growth and performance of the Riyadh market.

Operations Management

• Oversee all aspects of day-to-day Riyadh operations, including driver supply, service quality, customer support, and local marketing.
• Ensure a seamless, high-quality customer experience aligned with company standards.
• Implement and optimize scalable processes to support the growth of the Riyadh operation.

Team Building & Management

• Support recruitment efforts in collaboration with the central HR team to attract top talent for the Riyadh team.
• Build and mentor a high-performing local team, fostering a culture of excellence, collaboration, and innovation.
• Establish clear performance metrics, provide regular feedback, and ensure alignment with company goals.

Marketing & Brand Building

• Develop and execute localized marketing initiatives to increase brand awareness and user growth in Riyadh.
• Monitor local market trends and customer behaviour to adapt strategies and maintain a competitive edge.

Regulatory Compliance & Government Relations

• Ensure Riyadh operations comply with local laws, transportation regulations, and business licensing requirements.
• Build and maintain relationships with relevant local stakeholders and government bodies, in coordination with the central team.
• Manage the Riyadh city budget in coordination with the central finance team, ensuring disciplined expenditure and effective resource allocation.
• Provide regular performance and market reports to headquarters.
• Analyze financial and operational data to inform decision-making and optimize Riyadh operations.

Qualifications & Skills

Experience

• Proven track record in a management role such as City Lead, General Manager, or Head of Operations, ideally within the technology, mobility, or on-demand services sector.
• Demonstrated experience launching, managing, or scaling operations in a new city or market.
• Experience managing budgets and delivering against operational and financial targets.

Skills

• Strong leadership and team-building capabilities, including experience supporting recruitment and hiring decisions.
• Strong business acumen with a data-driven approach to decision-making.
• Excellent communication, negotiation, and stakeholder management skills.
• Fluency in Arabic is an advantage.
• Strong understanding of the cultural, regulatory, and business landscape in Riyadh and Saudi Arabia.

Attributes

• Entrepreneurial mindset with a passion for building and scaling operations from the ground up.
• Highly adaptable and resilient, with the ability to thrive in a fast-paced and evolving environment.
• Hands-on leader and natural problem solver who takes ownership and leads by example.