Cisco collaboration Engineer

Müller's Solutions; Riyadh; On-site; SAR 201,000 - 268,000; Full time

Job summary

Müller's Solutions is seeking a Cisco Collaboration Engineer to design, implement, and support Cisco collaboration solutions for our clients. You will work with cross-functional teams to gather requirements, design scalable solutions, configure CUCM, Unity Connection, UCCX, Webex, and related products.

The role emphasizes providing ongoing support, security best practices, and staying current with Cisco certifications (CCNA Collaboration, CCNP Collaboration, CCIE Collaboration).

Qualifications

• Bachelor's degree in CS, IT, or related field.
• Proven experience as Cisco Collaboration Engineer across design, implementation, and support.
• Strong knowledge of CUCM, Unity Connection, UCCX, Webex.
• Experience with TCP/IP, SIP, QoS, and VLANs.
• VoIP, codecs, and codecs negotiation knowledge.
• Cisco CCNA/CCNP/CCIE Collaboration certifications preferred.
• Strong communication and teamwork skills.

Responsibilities

• Design, configure, and implement Cisco collaboration solutions.
• Gather requirements and develop designs meeting business needs.
• Collaborate with network engineers to ensure interoperability.
• Perform upgrades and deployments with minimal downtime.
• Provide ongoing support and troubleshooting.
• Follow best practices for security, performance, reliability.
• Stay updated with Cisco technologies and certifications.

Skills

Cisco collaboration design

Requirements gathering

Troubleshooting

Cross-functional collaboration

VOIP knowledge

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

CUCM

Unity Connection

UCCX

Webex

Job description

As a Cisco Collaboration Engineer at Müller's Solutions, you will be responsible for designing, implementing, and supporting Cisco collaboration solutions for our clients. You will collaborate with cross-functional teams and clients to gather requirements, design scalable solutions, configure and deploy Cisco collaboration products, and provide ongoing support and maintenance.

Responsibilities

• Design, configure, and implement Cisco collaboration solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, and other collaboration products
• Gather and analyze requirements from clients and stakeholders and develop solution designs that meet their business needs
• Collaborate with network engineers and other technical teams to ensure seamless integration and interoperability of Cisco collaboration solutions with network infrastructure
• Perform system upgrades and deployments of Cisco collaboration products, ensuring minimal downtime and disruption to client operations
• Provide ongoing technical support and troubleshooting for Cisco collaboration solutions, addressing and resolving issues in a timely manner
• Follow best practices and industry standards for security, performance, and reliability in the design and implementation of Cisco collaboration solutions
• Stay updated with the latest Cisco collaboration technologies and certifications to enhance expertise and provide innovative solutions to clients

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a Cisco Collaboration Engineer, with expertise in designing, implementing, and supporting Cisco collaboration solutions
• Strong knowledge of Cisco collaboration products, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, and other collaboration tools
• Experience with network infrastructure and protocols, including TCP/IP, SIP, QoS, and VLANs
• Excellent understanding of VoIP technologies, codecs, and codecs negotiation
• Ability to analyze and troubleshoot complex network and collaboration issues
• Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or CCIE Collaboration are strongly preferred
• Strong communication and interpersonal skills to effectively collaborate with clients and cross-functional teams