Catering & Event Manager

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel in Al Ahsa is seeking a Catering & Event Manager to support the Sales & Marketing Team in managing and coordinating social events. The ideal candidate will have a university degree and a minimum of three years' experience in catering or events. Proficiency in English and Arabic is required, along with strong organizational and negotiation skills. You will ensure that all events meet high standards and deliver exceptional guest satisfaction. A competitive salary and benefits package are offered.

Benefits

Competitive salary and benefits package

Medical insurance

Paid Time Off

Employee discounts

Training and development opportunities

Qualifications

• Minimum of three years' experience in sales, catering, events, or a related field.
• Fluent in English and Arabic (spoken and written).
• Ability to move around the hotel and event facilities as required.

Responsibilities

• Negotiate food and beverage prices and hotel services.
• Coordinate closely with all hotel departments for event execution.
• Prepare proposals, letters, contracts, and maintain databases.

Skills

Organizational skills

Communication skills

Negotiation skills

Problem-solving skills

Multitasking

Education

University degree or equivalent

Tools

Microsoft Office

Hotel systems

Job description

Job Status

Candidates must be legally able to work in Saudi Arabia – Al Ahsa without restrictions.

What’s the Job?

As a Catering & Event Manager at InterContinental Al Ahsa, you will support the Sales & Marketing Team in managing and coordinating social events and group activities booked through the sales department.
This role involves a mix of Reactive and Proactive Sales in relation to events and catering business.

Your Day-to-Day

People

• Negotiate food and beverage prices, function space, and hotel services within approved booking guidelines.
• Confirm all group requirements in writing to clients and relevant hotel departments through sales contracts, addendums, pricing confirmations, group resumes, and/or Banquet Event Orders (BEOs).
• Work closely with the sales team to service existing accounts and solicit new business.
• Upsell client events and manage function space and room block inventory as assigned.
• Assist in the implementation of the hotel’s catering and conference strategy.
• Coordinate closely with all hotel departments to ensure seamless execution of agreed services.
• Handle incoming calls and administrative correspondence and route them to the appropriate sales team members.
• Provide direct or indirect coaching and guidance to team members, if applicable.

Financial & Administration

• Respond to client inquiries and special requests, confirming final details such as dates, times, meeting space, and room requirements.
• Maintain regular follow-ups with clients and ensure all information is accurate and up to date.
• Prepare proposals, letters, contracts, and maintain updated databases.
• Complete departmental monthly and ad-hoc reports as required.
• Conduct sales calls targeting assigned segments in line with the sales plan set by the Director of Sales & Marketing.
• Prepare and submit reports as requested by the Director of Sales & Marketing or direct reporting line.

Guest Experience

• Deliver the InterContinental Brand Promise and service standards in all daily activities.
• Resolve guest requests and complaints promptly and professionally to ensure guest satisfaction, escalating major issues when necessary.
• Promote teamwork and quality service through effective communication with all hotel departments.
• Coordinate special requests, VIP arrangements, and other service needs with relevant departments.
• Liaise with external vendors (e.g., floral, audio/visual) when required and follow up to ensure event setups meet client expectations.

Responsible Business

• Promote the hotel and InterContinental brand positively within the local market.
• Comply with hotel safety, security, and fire life safety procedures.
• Carry out additional duties as assigned by management during operational needs.
• Monitor and ensure all events are set up, refreshed, and broken down according to scheduled times and procedures.
• Prepare, distribute, and execute Banquet Event Orders (BEOs) and contracts in a timely manner.
• Conduct site inspections and banquet facility tours for prospective clients.
• Maintain and update client files daily in accordance with departmental policies and procedures.

What We Need from You

Qualifications

• Education: University degree or equivalent.
• Experience: Minimum of three (3) years’ experience in sales, catering, events, or a related field.
• Languages: Fluent in English and Arabic (spoken and written).

Knowledge & Skills

• Strong organizational, communication, negotiation, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced hospitality environment.
• Proficient in Microsoft Office and hotel systems.
• Professional approach when dealing with guests, colleagues, and external partners.
• Ability to move around the hotel and event facilities as required by operational needs.

What We Offer

• Competitive salary and benefits package.
• Medical insurance.
• Paid Time Off.
• Employee discounts.
• Opportunity to work in a luxury hospitality environment at InterContinental Al Ahsa.
• Access to training, development, and career growth opportunities within the global IHG family.