Captain Waiter-Leb

Hr Team; Riyadh; On-site; SAR 134,000 - 223,000; Full time

Job summary

Hr Team is seeking a Restaurant Captain to promote guest satisfaction, maintain sanitary standards, and ensure high-quality F&B service. You will lead daily team relations, train staff, and empower problem-solving among team members.

Key duties include greeting guests, assisting with reservations, managing seating, and ensuring timely service. Strong English skills and a diploma in Hotel Management are required.

Qualifications

• Good command in English (spoken and written).
• Pleasing personality.
• Good knowledge of food & beverage service.

Responsibilities

• Greet and welcome guests promptly in a warm, friendly manner.
• Assist guests with table reservations and seating.
• Ensure guests are serviced within the specified time.
• Know the menu and presentation standards.
• Communicate with kitchen about menu questions, wait times and availability.
• Record orders in POS at time of order.
• Coach and develop junior staff.
• Carry out closing duties and tally cash/settlements.

Skills

English proficiency

Customer service

Communication skills

Hospitality

Teamwork

Education

Diploma or degree in Hotel Management

Tools

POS systems

MS Office

PMS

Job description

As a restaurant captain, you are responsible to promote and ensure guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.

Establishesrapport with guests to build guest loyalty and gather constructivefeedback to ensure the satisfaction of every individual guest. Also tohandle daily team member relations, and encourage problem-solving byteam members through proper training and empowerment.

Restaurant Captain Duties and Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give a fond farewells to guests conveying anticipation for their next visit.
• Assist guests with table reservations.
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding the menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to the type of event and service standards.
• Record transaction/ordersin Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverage.
• Responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• The present accurate final bill to guest and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Complete closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Any other duties related to food and beverage service assigned by the manager.

Prerequisites:

Good command in both spoken and written English.

Should have pleasing personality.

Good knowledge of food and beverage service.

Education:

Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

Experience:

2– 3 years of work experience in Food & Beverage gained from a 5-star international property, along with 1-year experience in a Captain position or a similar role an advantage.