Business Analyst

Raya logistic services; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Raya logistic services is seeking a data‑driven Business Analyst to bridge operations, finance, and growth in Riyadh. You will translate scheduling data, labor costs, and market metrics into decisions that improve margins and profitability.

Bilingual Arabic and English skills are essential for field and client communications. You will own analytics across field operations, commercial performance, and reporting, building models and dashboards to drive efficiency, pricing, and contract

Qualifications

• 4+ years of business analysis experience in operations and commercial analytics.
• Proficient in Excel/Sheets with pivot tables and modeling; BI tools required.
• Fluency in Arabic and English for cross‑functional communication.
• Background in facility management, logistics, or related services.

Responsibilities

• Analyze labor productivity metrics to refine scheduling and staffing models.
• Build contract profitability frameworks accounting for labor, materials, equipment, and overhead.
• Monitor SLAs and KPIs, investigate bottlenecks and track corrective actions.
• Evaluate route planning, shift allocations, and new contract mobilizations to curb idle time.
• Track material and resource consumption against benchmarks to reduce waste.
• Support workforce forecasting by analyzing retention, absenteeism, and timelines.
• Measure commercial performance across acquisition channels and costs.
• Evaluate customer retention, renewals, and at‑risk indicators.
• Analyze market segments to identify high‑margin growth opportunities.
• Support pricing strategies, tender reviews, and bid modeling to optimize costs.
• Assess cross‑sell and upsell potential across service offerings.

Skills

Excel

Pivot tables

Dashboards

Financial modeling

Arabic & English

Education

Bachelor's degree

Tools

Power BI

Tableau

Looker Studio

Odoo

ERPNext

Job description

About the Role

Experience Level: Mid-Senior (4–7 years)

About the Role

Job Type: Full-Time

Experience Level: Mid-Senior (4–7 years)

We are an expanding facility services and commercial provider scaling our operations across Riyadh. We are looking for a data-driven Business Analyst to bridge our operational field execution and commercial growth strategy.

In this role, you will sit at the intersection of Operations, Finance, and Growth—translating scheduling data, labor costs, and market metrics into actionable decisions that optimize contract margins, minimize churn, and drive profitability. Bilingual proficiency in Arabic and English is essential to collaborate effectively with field supervisors, management, and client stakeholders.

Core ResponsibilitiesOperations & Field Analytics

• Analyze labor productivity metrics (staff-to-area ratios, contract hours, and overtime drivers) to refine scheduling and staffing models.
• Build comprehensive contract profitability frameworks accounting for labor, materials, equipment, and logistical overhead.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs), investigating operational bottlenecks and tracking corrective measures.
• Evaluate route planning, shift allocations, and new contract mobilizations to curb idle time and operational expenses.
• Track material and resource consumption against benchmarks to eliminate waste and optimize procurement.
• Support workforce forecasting by analyzing retention trends, absenteeism, and recruitment timelines.

Commercial & Growth Analytics

• Measure commercial performance across acquisition channels, tracking lead volume, acquisition costs, and segment conversion rates.
• Evaluate customer retention, contract renewal metrics, and early-warning indicators for at-risk accounts.
• Analyze market segments (corporate, retail, healthcare, residential) to identify high-margin growth opportunities.
• Support pricing strategies, tender reviews, and bid modeling to optimize cost-to-serve economics.
• Assess cross-sell and upsell potential across specialized service offerings.

Reporting & Process Optimization

• Own executive management dashboards and recurring operational reporting packs.
• Translate departmental requirements into functional specifications for CRM, ERP, and workforce management systems.
• Document core business processes and draft clear standard operating procedures (SOPs).
• Prepare client-facing performance reports for quarterly business reviews (QBRs).

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Information Systems, or a related quantitative field.
• Experience: 4+ years of business analysis experience, with exposure to both operational field models and commercial analysis.
• Industry Background: Demonstrated background within facility management, cleaning services, logistics, or outsourced labor industries.
• Language Skills: Native or bilingual fluency in Arabic and professional English (spoken and written), necessary for cross‑functional communication from field sites to executive leadership.
• Technical Stack: Advanced proficiency in Excel/Google Sheets (pivot tables, modeling, dashboards) and working knowledge of a BI tool (Power BI, Tableau, or Looker Studio).
• Core Competencies: Strong financial numeracy regarding gross margins, customer acquisition costs (CAC), lifetime value (LTV), and churn metrics.

Preferred Qualifications

• Familiarity with the Saudi market, local labor frameworks, and GOSI structures.
• Experience handling government or enterprise‑level tenders and RFPs.
• Practical technical skills including basic SQL or experience with ERP/CRM environments (Odoo, ERPNext, etc.).

If you are an analytical problem‑solver who enjoys working close to the ground and turning complex field data into commercial success, we would love to hear from you.