Middleware Support Engineer (L2) – BSS Integration | SIS Global | Riyadh, Saudi Arabia

Tech Junction Ltd; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

SIS Global in Riyadh, Saudi Arabia seeks an experienced Middleware Support Engineer (L2) – BSS Integration with mandatory Ericsson background. You will own L2 incidents, troubleshoot ESB/middleware, and coordinate with cross-functional teams to ensure uptime across WebMethods SAG, IBM MQ, Kafka, and Ericsson BSS platforms.

The role requires 5+ years in middleware and BSS integration, onsite work in Riyadh, and strong API management skills.

Qualifications

• 5+ years in enterprise middleware admin, ESB support, and BSS integration.
• Ericsson platforms experience is mandatory.
• Strong WebMethods SAG and ESB management experience.
• Experience administering message brokers and streaming platforms (IBM MQ, Apache Kafka, RabbitMQ/ActiveMQ).

Responsibilities

• Provide L2 ops support, incident resolution for WebMethods SAG/ESB platforms.
• Administer and troubleshoot IBM MQ, Kafka, RabbitMQ/ActiveMQ.
• Manage end-to-end BSS integration workflows and API management.
• Support Ericsson BSS platforms and charging systems.
• Monitor cluster health and perform performance tuning.
• Collaborate with IT ops, billing, and clients in Riyadh.

Skills

WebMethods SAG

IBM MQ

Kafka

Ericsson BSS

REST/SOAP APIs

Middleware administration

Incident management

Analytical skills

Education

Bachelor’s degree in Computer Science/Engineering/Telecommunications

Tools

Docker

Kubernetes

Jenkins

GitLab CI

Job description

Position Summary

SIS Global is seeking an experienced, highly technical, and accomplished Middleware Support Engineer (L2) – BSS Integration with mandatory previous Ericsson experience to join our client delivery team on a full-time, onsite basis in Riyadh, Saudi Arabia. In this specialized telecommunications middleware and BSS integration role, you will spearhead providing L2 operational support, incident management, and deep-dive troubleshooting for WebMethods SAG, enterprise service bus (ESB) platforms, message brokers, and complex BSS integrations. You will work closely with cross-functional core network teams, billing specialists, and software vendors to ensure uncompromised message delivery and middleware uptime. Ideal candidates bring a robust academic degree in computer science or engineering, deep practical mastery of WebMethods, IBM MQ, Kafka, Ericsson BSS platforms, and immediate availability for onsite deployment in Riyadh.

Detailed Job Description

As a Middleware Support Engineer (L2) – BSS Integration at SIS Global in Riyadh, Saudi Arabia, you will take full ownership of maintaining, monitoring, and troubleshooting mission-critical middleware and enterprise service bus (ESB) architectures within a live telecommunications production environment. Your day-to-day responsibilities encompass resolving L2 production incidents, managing API gateways, administering message brokers (IBM MQ, Kafka, RabbitMQ/ActiveMQ), and supporting complex BSS integration workflows across Ericsson BSS platforms. You will collaborate with application development squads to optimize transaction performance, analyze error logs, and perform root-cause analysis (RCA). Working in a premier onsite environment in Riyadh requiring previous Ericsson experience, you will drive middleware reliability and seamless BSS interoperability.

Key Responsibilities

• Provide expert L2 operational support, maintenance, and incident resolution for WebMethods SAG and enterprise service bus (ESB) platforms [cite: 1789905774799.jpg].
• Administer, configure, and troubleshoot enterprise messaging middleware and event brokers including IBM MQ, Kafka, and RabbitMQ/ActiveMQ [cite: 1789905774799.jpg].
• Manage end-to-end BSS integration workflows, service orchestration, and API management across telecommunications environments [cite: 1789905774799.jpg].
• Support and integrate proprietary and standard Ericsson BSS platforms and charging systems (Ericsson experience mandatory) [cite: 1789905774827.jpg, 1789905774799.jpg].
• Monitor middleware cluster health, analyze transaction flow, and execute proactive performance tuning.
• Troubleshoot complex message parsing errors, queue bottlenecks, connectivity timeouts, and transaction deadlocks.
• Collaborate closely with cross-functional IT operations, billing teams, and client stakeholders in Riyadh [cite: 1789905774708.jpg].
• Ensure strict adherence to service level agreements (SLAs), incident response times, and system availability targets.
• Support software deployments, patch management, and integration testing during scheduled maintenance windows.
• Maintain comprehensive technical documentation, integration runbooks, interface specifications, and incident reports.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Software Engineering, Telecommunications Engineering, or a related field.
• Minimum 5+ years of professional experience in enterprise middleware administration, ESB support, and BSS integration.
• Mandatory previous professional experience working with Ericsson telecommunications platforms [cite: 1789905774827.jpg, 1789905774708.jpg].
• Strong hands‑on expertise in Software AG WebMethods SAG and enterprise service bus (ESB) management [cite: 1789905774799.jpg].
• Proven practical experience administering message brokers and streaming platforms (IBM MQ, Apache Kafka, RabbitMQ/ActiveMQ) [cite: 1789905774799.jpg].
• Solid working knowledge of telecom BSS integration patterns, REST/SOAP APIs, and messaging protocols [cite: 1789905774799.jpg].
• Strong analytical, problem‑solving, debugging, and cross‑functional communication capabilities.
• Professional availability for full-time, onsite employment in Riyadh, Saudi Arabia [cite: 1789905774708.jpg].

Nice-to-Have Skills

• Professional certifications such as Software AG webMethods Certified Professional or Red Hat Certified Specialist in Camel-K / Messaging.
• Hands‑on experience with containerization platforms (Docker, Kubernetes) and cloud‑native middleware deployments.
• Familiarity with CI/CD pipelines (Jenkins, GitLab CI) and automated integration testing frameworks.
• Prior working experience in tier‑1 mobile network operators (MNOs) or digital transformation system integrators in the GCC.
• Advanced scripting and automation skills using Python or Bash for middleware monitoring.

Application Information

• Recruiter: SIS Global Talent Acquisition Team
• Contact Name: Omnia El-shamy (Recruiter) [cite: 1789905774827.jpg]
• Email: [e-mail] [cite: 1789905774827.jpg]
• Phone: Unspecified
• Application URL: Unspecified
• Salary/Rate: Competitive executive compensation package commensurate with experience
• Deadline: Open until filled
• Notice Period: Immediate to short notice preferred
• Contract Duration: Permanent / Full-Time (Onsite in Riyadh, Saudi Arabia) [cite: 1789905774708.jpg]

Recruitment Pro Tip

When applying for L2 middleware support roles in BSS environments, ensure your resume explicitly highlights your WebMethods SAG expertise, Kafka/IBM MQ administration, and mandatory Ericsson background.