Branch Operations & Customer Experience Manager

ACOUSTIEG; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Chord is seeking a Branch Operations & Customer Experience Manager in Dammam to lead day-to-day operations and ensure a seamless customer journey while supporting business growth.

The role blends operations management, customer experience, and commercial awareness, requiring a hands-on leader who can balance execution with performance and drive service excellence across the branch.

Qualifications

• Experience in operations, customer service, or branch management.
• Strong leadership and organizational skills.
• Ability to handle multiple responsibilities effectively; experience in fast-paced environments; strong English communication.

Responsibilities

• Manage branch operations and ensure smooth daily execution.
• Oversee customer experience and service quality.
• Monitor order flow and ensure timely delivery.
• Support revenue growth through operational efficiency.
• Coordinate between teams to maintain alignment.
• Identify gaps and improve processes continuously.

Skills

Operations

Customer service

Branch management

Leadership

Multitasking

Fast-paced environments

English communication

Job description

Job Opportunity | Branch Operations & Customer Experience Manager

Chord is looking for a Branch Operations & Customer Experience Manager to lead day-to-day operations while ensuring a seamless customer journey and supporting business growth.

This role combines operations management, customer experience, and commercial awareness, requiring someone who can balance execution with performance.

Description

Company: Chord

Location: Dammam, Saudi Arabia

Employment Type: Full-Time

Role Overview: Chord is looking for a Branch Operations & Customer Experience Manager to lead day-to-day operations while ensuring a seamless customer journey and supporting business growth.

This role combines operations management, customer experience, and commercial awareness, requiring someone who can balance execution with performance.

Requirements

• Experience in operations, customer service, or branch management
• Strong leadership and organizational skills
• Ability to handle multiple responsibilities effectively
• Experience in fast-paced environments
• Strong communication skills in English

Roles And Responsibilities

• Manage branch operations and ensure smooth daily execution
• Oversee customer experience and service quality
• Monitor order flow and ensure timely delivery
• Support revenue growth through operational efficiency
• Coordinate between teams to maintain alignment
• Identify gaps and improve processes continuously