BPMN & KPI Analytics Specialist

Norconsult Telematics; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Norconsult Telematics is seeking an experienced business process & KPI specialist to support documentation, mapping, and reporting of enterprise processes. You will ensure accurate process maps, reliable performance data, and timely management reports, under senior guidance.

The role requires hands-on BPMN and process documentation experience, plus the ability to consolidate KPI data for dashboards and governance reviews. A strong cross-functional liaison is essential for success.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or Information Systems.
• 5 years of relevant experience in BPMO, PMO, or business analysis.
• 2–4 years hands-on experience in process documentation, KPI data collection, and management reporting.
• Experience preparing performance dashboards and KPI reports.
• Exposure to BPMN, flowcharts, SOP development, or process governance.

Responsibilities

• Map and document current-state processes, workflows, and SOPs using BPMN, flowcharts, and process mapping tools.
• Maintain the process documentation library with version control and easy retrieval.
• Support process reviews by collecting stakeholder feedback and flagging gaps.
• Contribute to RACI matrices, SIPOC diagrams, and process controls.
• Assist in preparing business requirements and user journey documentation for automation.
• Coordinate with departments to collect evidence and data for audits and governance.
• Develop and maintain KPI definitions, data sources, and reporting frequency.
• Collect, consolidate, and validate KPI data from multiple sources for reports and dashboards.
• Prepare KPI reports, dashboards, and scorecards; communicate trends and gaps to management.
• Monitor KPI performance and escalate deviations with preliminary root-cause observations.
• Maintain KPI register and data repository for analysis and audits.
• Assist in preparing performance insights and summaries for management decisions.
• Coordinate with stakeholders to gather data and follow up on actions.
• Prepare presentation materials and status updates for review sessions.
• Facilitate process and KPI review meetings; document discussions and actions.

Skills

BPMN

Process mapping

KPI tracking

Education

Bachelor's degree in Engineering, Business Administration, or Information Systems

Tools

Process documentation tools

Job description

Norconsult Telematics is seeking an experienced business process & KPI specialist to support documentation, mapping, and reporting of enterprise processes. You will ensure accurate process maps, reliable performance data, and timely management reports, under senior guidance.

The role requires hands-on BPMN and process documentation experience, plus the ability to consolidate KPI data for dashboards and governance reviews. A strong cross-functional liaison is essential for success.