Boutique Manager

FashionUnited; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Montblanc seeks a Boutique Manager to lead a high-end boutique, maximizing turnover, profitability and customer experience. The role requires managing both in-boutique and external VIP presentations, ensuring disciplined discount control and adherence to brand procedures.

You will drive KPIs, evaluate performance, and train new sales associates to uphold luxury service standards. Collaborating with the Retail Director, you will develop merchandising concepts, coordinate marketing activities, and

Qualifications

• The Boutique Manager drives sales, profit and strategic objectives for the boutique.
• Direct contact with Royals and Collectors and management of VIP relationships.
• Implementation of customer relationship programs and KPI development.

Responsibilities

• Maximize turnover and profitability of the boutique.
• Manage in-boutique and external sales presentations to VIPs.
• Control discounts and general expenses within the boutique.
• Analyze performance, develop KPIs and SWOT analyses.
• Set team targets and monitor performance; recruit and train new staff.
• Coordinate with Retail Director on objectives, marketing and merchandising.
• Ensure excellent POS presentation and adhere to display guidelines.

Skills

VIP client handling

KPI analysis

Sales leadership

Merchandising

Team training

Recruitment

Budget management

Job description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

MAIN PURPOSE

The Boutique Manager is responsible to develop and maximize the performance of the boutique through achievement of sales, profit and strategic objectives.

KEY RESPONSIBILITIES

Maximize turnover and profitability development of the boutique.

• Sales generated inside the boutique.
• Sales generated outside the boutique (presentations made in palaces and to VIP clients).
• Discount management: Control of discount and general expenses in the boutique.
• Performance analysis, KPI development and SWOT analysis of the boutique.

Customer Focus b Service

• Direct contact with Royals and Collectors.
• Implementation of customer relationship programs with boutique teams.
• Improvement of database registration (quantity and quality).
• Set KPl's b targets for team
• Monitoring and appraisal of team
• Integration and training of new Sales Associates in the field
• Support Retail Director in recruitment process of new team members

Operations and Administration:

• Main contact for all requests related to the boutique.
• Strict adherence to the Richemont b Montblanc specific Retail Procedures.
• Proper execution and timely delivery of boutique reports.
• Proper maintenance in the boutique.
• Implementation of security concept.
• Execution of promotion and incentives on boutique level.

With Retail Director

• Definition of objectives for the boutique.
• Definition, support and realizations of marketing activities (commercial).
• Develop a merchandising concept.

In coordination with Visibility Manager

• Excellence at POS at any time and control of quality of displays.
• Adhesion to appropriate display and product guidelines at all times.