Bilingual Patient Services Call Center Agent (Arabic/English)

Elegaci | إليجسي; Riyadh; On-site; SAR 45,000 - 89,000; Full time

Job summary

Elegaci | إليجسي is seeking a Call Center Agent to be the first point of contact for patients, handling inbound and outbound calls, scheduling appointments, and delivering accurate information with high-quality service.

The role requires fluent Arabic and English, strong computer skills, and the ability to maintain patient confidentiality while meeting daily productivity targets. Experience in a call center or customer service is preferred, with occasional translation when needed.

Qualifications

• Diploma or Bachelor's degree in Business Administration or related field.
• Experience in a call center or customer service is preferred.
• Good computer skills.
• Fluent in Arabic and English.

Responsibilities

• Answer inbound calls professionally.
• Make outbound calls for appointment confirmations and follow-ups.
• Schedule, modify, and cancel appointments.
• Respond to patient inquiries regarding services and clinic policies.
• Record customer interactions accurately in the system.
• Transfer calls to appropriate departments when necessary.
• Handle complaints professionally and translate when required.
• Meet daily productivity and service quality targets.
• Maintain patient confidentiality.

Skills

Telephone etiquette

Customer service

Communication

Active listening

Data entry

Multitasking

Time management

Education

Diploma or Bachelor's degree in Business Administration or related field

Tools

Computer skills

Job description

Elegaci | إليجسي is seeking a Call Center Agent to be the first point of contact for patients, handling inbound and outbound calls, scheduling appointments, and delivering accurate information with high-quality service.

The role requires fluent Arabic and English, strong computer skills, and the ability to maintain patient confidentiality while meeting daily productivity targets. Experience in a call center or customer service is preferred, with occasional translation when needed.