Base 24 EPS Support Engineer

Synechron; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Synechron is hiring a Base 24 EPS Support Engineer in Riyadh, Saudi Arabia. The role requires 6–14 years of experience and focuses on 24x7 production support, incident investigation, and system monitoring.

The candidate will handle configuration, deployment support, and root-cause analysis while coordinating with customer and internal teams to ensure service quality and compliance.

Qualifications

• Knowledge of ATM, POS, card issuing, acquiring, and switching.
• Linux/Unix administration and SQL troubleshooting.
• Strong incident and problem management skills.

Responsibilities

• Provide 24x7 production support through shift or on-call model.
• Perform incident investigation and root cause analysis.
• Manage application configuration and deployment support.
• Monitor application health and performance.
• Coordinate incident resolution with customer and internal teams.

Skills

ATM/POS knowledge

SQL troubleshooting

Incident management

Education

Bachelor’s or Master in CS/IS

Job description

We have an Immediate Job opportunity for Base 24 EPS Support Engineer position.

Job Role: Base 24 EPS Support Engineer

Job Location: Riyadh,KSA

Experience : 6 to 14 Years

Notice Period: Immediate to 30 days

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 15,000+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn communit

Diversity, Equity, and Inclusion:

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected.

Job Description:

Provide 24x7 production support through shift or on-call model.

Perform incident investigation and root cause analysis.

Manage application configuration and deployment support.

Monitor application health and performance.

Analyze transaction-processing issues and customer incidents.

Coordinate incident resolution across customer and ACI teams.

Support service reviews and operational governance.

Maintain runbooks, knowledge articles, and support documentation.

Build strong onsite relationships with customer operations teams.

Support compliance with SAMA and local banking requirements.

Required Skills:

Knowledge of ATM, POS, card issuing, acquiring, and switching.

Linux/Unix administration and SQL troubleshooting.

Strong incident and problem management skills.

Qualifications:

Bachelor’s or Master’s degree in computer science, Information Systems, or related field

Soft Skills:

Excellent communication and leadership skills.

Strong interpersonal and collaboration skills.

Ability to work under pressure and meet tight deadlines.

Positive attitude and strong work ethic.