Banking Declined Transactions Specialist

Client of PENTABELL

Medina

On-site

SAR 42,000 - 66,000

Full time

3 days ago

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Job summary

Pentabell is seeking two Customer Service Agents to support the Declined Transactions Team for one of its banking clients. The role involves contacting customers about specific declined transactions to enhance their experience.

You will follow approved scripts, explain outcomes, document interactions, and escalate unresolved cases. A relevant degree and prior experience in customer service or banking operations are preferred.

Qualifications

Bachelor's or Master's degree in a relevant field.
Experience in customer service, call center operations, banking operations, or a similar role.
Strong verbal communication and customer-handling skills.
Ability to manage a high volume of customer interactions accurately and professionally.
Customer-focused mindset with good problem-solving and interpersonal skills.
Ability to learn quickly and adapt to an established process.
Basic knowledge of banking products and transactions.

Responsibilities

Contact customers regarding selected declined transactions per approved strategy.
Explain transaction outcomes clearly and respond to inquiries.
Follow scripts, procedures, and escalation paths.
Document customer interactions, outcomes, and feedback accurately.
Escalate complex or unresolved cases to the appropriate team.