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Assistant Front Office Manager

Hilton Worldwide, Inc.

Jeddah

On-site

SAR 120,000 - 150,000

Full time

8 days ago

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Job summary

A leading global hospitality company is hiring an Assistant Front Office Manager in Jeddah. This role involves supervising the Front Office team to ensure guests receive exceptional service. Key responsibilities include maximizing occupancy, ensuring high standards, and leading performance improvements. The ideal candidate will have a supervisory background in Front Office operations, excellent communication skills, and a commitment to guest satisfaction. This position offers the opportunity to shape the guest experience in a prominent hotel environment.

Qualifications

Previous supervisory experience in Front Office within the hotel/leisure/retail.
High level of IT proficiency.
High level of commercial awareness and sales capabilities.
Excellent leadership, interpersonal and communication skills.
Accountable and resilient.
Commitment to delivering a high level of customer service.
Ability to work under pressure.
Excellent grooming standards.
Flexibility to respond to a variety of work situations.
Ability to work on your own and as part of a team.

Responsibilities

Assist the Front Office Manager to oversee the entire Front Office operation.
Evaluate levels of guest satisfaction and monitor trends for continuous improvement.
Ensure regular and VIP guests are recognized.
Maximize room occupancy and promote hotel services.
Set departmental objectives and work schedules.
Monitor the appearance and performance of the Front Office Team.
Maintain communication with all hotel departments.
Monitor staffing levels to meet business demands.

Skills

Supervisory experience in Front Office

IT proficiency

Commercial awareness

Sales capabilities

Leadership skills

Interpersonal skills

Communication skills

Customer service commitment

Ability to work under pressure

Grooming standards

Flexibility

Teamwork

Overview

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure guests are prepared and well-informed to deliver an exceptional experience from check-in through check-out. This role focuses on managing first impressions and leading the Front Office operation to support guest satisfaction and brand standards.

Responsibilities

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems