Housekeeping Supervisor

Rotana; Makkah Region; On-site; SAR 89,000 - 123,000; Full time

Job summary

Rotana is seeking a Housekeeping Supervisor to oversee daily operations and supervise Room Attendants to uphold cleanliness and service standards across all related areas.

The role emphasizes task delegation, guest request handling, and maintaining QA standards while coordinating with Front Office and Engineering for smooth hotel operations.

Qualifications

• Diploma or vocational hospitality training with supervisory experience.
• Good command of written and spoken English.
• Strong interpersonal and problem solving abilities.
• Opera experience is an advantage.

Responsibilities

• Prepare and delegate daily tasks to Housekeeping Attendants and provide resources such as keys and supplies to ensure efficient service on the floors.
• Handle guest requests and complaints with care and follow up effectively to enhance guest satisfaction.
• Inspect guest rooms to ensure cleanliness and compliance to Leading Quality Assurance standards of the hotel.
• Monitor room status (VIP/DND) and communicate room status to Front Office to maintain efficient operations.
• Report damaged items and lost and found to Engineering and follow set procedures.
• Order housekeeping supplies on time and maintain inventory for operational demands.
• Evaluate Housekeeping Attendant performance and provide feedback; report issues to the Assistant Housekeeper/Assistant Director of Housekeeping.
• Train Room Attendants on SOPs to maintain performance and Leading QA standards.

Skills

English communication

Interpersonal skills

Problem solving

Supervisory experience

Education

Diploma or vocational hospitality training

Tools

Opera

Job description

As a Housekeeping Supervisor you are responsible for supervising the daily operation as well as the Room Attendants to ensure standards are followed and cleanliness in all related areas is maintained.

General Duties and Responsibilities:

• Prepare and delegate daily tasks to Housekeeping Attendants and provide Houskeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
• Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
• Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
• Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
• Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
• Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
• Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping
• Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards

You should ideally have a diploma or vocational training hospitality with previous minor supervisory

experiences within the Housekeeping Department of a hotel. Good command of written and spoken

English communication skills, along with strong interpersonal and problem solving abilities are

essentials. Computer literacy and previous experiences with Opera are an advantage