Application Support Engineer

Join Solutions; Riyad Al Khabra; On-site; SAR 167,000 - 234,000; Full time

Job summary

A tech solutions provider in Saudi Arabia is seeking an Application Support Engineer to provide support for internal applications and microservices. The role requires strong MySQL skills and experience in programming languages like Go, Ruby, Java, Node.js, Python, or PHP. Successful candidates will demonstrate problem-solving abilities and a keen attention to detail. This position offers the opportunity to contribute significantly to our business operations.

Qualifications

• Strong experience with complex MySQL queries.
• Ability to troubleshoot and resolve system issues.
• Quickly learn new technologies.
• Strong communication, ownership, and problem-solving skills.
• Eagerness to quickly learn new technologies.
• Understanding of design patterns and security/performance best practices.
• Degree in computer science or information technology.
• Attention to detail and problem-solving skills.

Responsibilities

• Provide support to internal clients for business flows.
• Take ownership of reported issues.
• Research and provide solutions for system issues.
• Log issues and communicate statuses.
• Prepare reports and document technical knowledge.
• Ensure all issues are properly logged and communicate the statuses.
• Prepare accurate and timely reports and document technical knowledge in the form of notes, SOPs, and manuals.

Skills

Strong oral and written communication skills

Strong experience with MySQL

Ability to write automation scripts

Hands-on experience with Go, Ruby (RoR), Java, Node.js, Python, or PHP

Strong analytical and problem-solving skills

Analytical thinking

Learning agility

Security & performance

Code quality

Attention to detail

Education

Degree in computer science or information technology

Job description

About the job Application Support Engineer

We are looking for talented Application support engineers who can help us provide support for internal microservices and applications that will drive our growing business.

Responsibilities

• Provide on-demand support to internal clients for critical business flows
• Take ownership of issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve system issues
• Refer to internal database or external resources to provide accurate tech solutions
• If possible, issue code fixes to the issues encountered
• Ensure all issues are properly logged and communicate the statuses
• Prepare accurate and timely reports and document technical knowledge in the form of notes, SOPs, and manuals

Qualifications

• Strong oral and written communication skills
• High sense of ownership and responsibility
• Strong experience with MySQL including complex queries involving joins and subqueries
• Hands‑on experience with at least one of Go, Ruby (RoR), Java, Node.js, Python, or PHP
• Ability to write automation scripts and maintain them
• Strong analytical, problem solving, and troubleshooting skills
• Strong ability and eagerness to quickly learn new technologies
• Good understanding of common design patterns and best practices around security and performance
• Passion for code quality and attention to detail
• Degree in computer science or information technology.
• Attention to detail and good problem‑solving skills.