Airline Senior CSA

Aviation Indeed™️; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading aviation services company is seeking an experienced Duty Manager in Jeddah. This role oversees daily airport operations, ensuring high levels of customer satisfaction and compliance with safety protocols. Candidates should have a Bachelor's degree, 5–10 years of leadership experience, and strong skills in communication and problem-solving. The position requires a proactive approach to managing operations and the ability to work flexible hours. Join a top team in the aviation sector and contribute to operational excellence.

Qualifications

• 5–10 years of leadership experience in airport operations or airline management.
• Ability to handle high-pressure situations and make quick decisions.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Supervise daily airport operations including check-in and boarding.
• Ensure compliance with operational standards and safety protocols.
• Address operational disruptions and flight delays efficiently.
• Lead and coach front-line airport staff for operational excellence.
• Collaborate with flight crews and ground handlers for smooth operations.

Skills

Leadership

Problem-solving

Communication

Decision-making

Organizational skills

Education

Bachelor's degree in Aviation Management or Business Administration

Tools

Airport software

Communication tools

Office applications

Job description

Position Overview

Location: Jeddah
We are seeking an experienced and dynamic Duty Manager to oversee daily airline operations for our client. The Duty Manager will play a pivotal role in ensuring smooth operational activities, responding to real‑time situations, and maintaining high levels of customer satisfaction. This position requires excellent leadership skills, quick decision‑making abilities, and a strong commitment to operational excellence.

Key Responsibilities

• Supervise day‑to‑day airport operations, including check‑in, boarding, ground handling, and aircraft turnaround processes.
• Ensure compliance with operational standards, safety protocols, and industry regulations.
• Address unexpected operational disruptions, flight delays, cancellations, and other issues promptly and effectively.
• Lead and guide a team of front‑line airport staff, providing training, coaching, and support to ensure operational excellence.
• Manage unforeseen events, emergencies, and security incidents in real‑time, implementing contingency plans as needed.
• Collaborate closely with flight crews, ground handlers, and air traffic control to ensure smooth flight operations and timely departures.
• Allocate airport resources, personnel, and equipment to optimize operational performance and customer satisfaction.
• Ensure passengers’ needs, inquiries, and concerns are addressed promptly and professionally.
• Foster clear communication between airport departments, airline personnel, and external stakeholders.
• Monitor key performance indicators (KPIs) related to operational efficiency, on‑time performance, and customer satisfaction.
• Maintain up‑to‑date knowledge of aviation regulations and industry standards to ensure ongoing compliance.
• Collaborate with other Duty Managers, supervisors, and departments to ensure consistent and efficient airport operations.

Qualifications

• Bachelor's degree in Aviation Management, Business Administration, or related field (preferred).
• 5–10 years of leadership experience in airport operations, customer service, or airline management.
• Strong leadership skills and the ability to manage and motivate a diverse team.
• Excellent communication, problem‑solving, and decision‑making abilities.
• Proficiency in using airport software, communication tools, and office applications.
• Ability to handle high‑pressure situations, make quick decisions, and prioritize tasks.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

If you are a proactive and results‑oriented professional with a passion for aviation and operational efficiency, we invite you to apply for the position of Duty Manager. Join our team and contribute to the success of one of the industry's leading airport operations.