Activation Specialist

autobia | أوتوبيا; Dhahran Compound; On-site; SAR 60,000 - 90,000; Full time

Job summary

Autobia in Saudi Arabia is seeking an Activation Specialist to own the end-to-end onboarding journey for prospective clients—from first outreach through activation and handover. The ideal candidate is client-focused, highly organized, and takes full ownership of delivering a seamless, professional onboarding experience.

You will manage proactive outreach, serve as the primary contact, ensure timely documentation, collaborate with field sales, and monitor activation KPIs to continuously improve

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 1-2 years of experience in customer service, account management, or sales.
• Strong interpersonal and communication skills with a proven ability to manage client relationships across multiple channels.
• Highly organized with the ability to manage a high volume of client files simultaneously without losing attention to detail.
• Proficiency in Excel for tracking, reporting, and file management.

Responsibilities

• Manage proactive outreach to prospective clients, driving engagement and conversion throughout the enrollment process.
• Serve as the primary point of contact from initial contact through to activation, ensuring clear and consistent communication at every step.
• Follow up with prospective clients who have not responded, applying a structured and professional re-engagement approach.
• Ensure full coverage of all qualified client segments, including those without a dedicated field contact.
• Oversee all contractual and documentation requirements for each client, ensuring accuracy and compliance with program standards.
• Manage each client file end-to-end and ensure timely closure within defined activation timelines.
• Coordinate with field sales teams and internal stakeholders to drive timely onboarding and remove blockers.
• Escalate blockers and exceptions to the Program Manager in a timely and structured manner.
• Track activation KPIs including activation rate, time-to-activate, and conversion rate, and flag gaps to the Program Manager.
• Ensure a complete and well-documented handover of each activated client to the Portfolio Growth Specialist.

Skills

Client relationship management

Strong communication

Highly organized

Proactive outreach

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

CRM platforms

Onboarding tools

Job description

We are looking for an Activation Specialist to join the Autobia team. This role owns the end-to-end onboarding journey for prospective clients - from first outreach through to successful activation and handover. The ideal candidate is client-focused, highly organized, and takes full ownership of delivering a seamless and professional onboarding experience.

Key Responsibilities

• Manage proactive outreach to prospective clients, driving engagement and conversion throughout the enrollment process.
• Serve as the primary point of contact from initial contact through to activation, ensuring clear and consistent communication at every step.
• Follow up with prospective clients who have not responded, applying a structured and professional re-engagement approach.
• Ensure full coverage of all qualified client segments, including those without a dedicated field contact.

Onboarding & Activation

• Oversee all contractual and documentation requirements for each client, ensuring accuracy and compliance with program standards.
• Manage each client file end-to-end and ensure timely closure within defined activation timelines.
• Coordinate with field sales teams and internal stakeholders to drive timely onboarding and remove blockers.
• Escalate blockers and exceptions to the Program Manager in a timely and structured manner.

Compliance & Data Integrity

• Ensure accurate entry of all client data into the program's systems upon activation and maintain data integrity across all records.
• Track activation KPIs including activation rate, time-to-activate, and conversion rate, and flag gaps to the Program Manager.
• Ensure a complete and well-documented handover of each activated client to the Portfolio Growth Specialist.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1-2 years of experience in customer service, account management, or sales.
• Strong interpersonal and communication skills with a proven ability to manage client relationships across multiple channels.
• Highly organized with the ability to manage a high volume of client files simultaneously without losing attention to detail.
• Proficiency in Excel for tracking, reporting, and file management.
• Self-starter comfortable operating independently and taking full ownership of outcomes.

Nice to Have

• Experience with CRM platforms or client onboarding tools.
• Familiarity with fintech, lending, or inventory finance environments.
• Adaptability to fast-paced, high-growth environments with evolving processes.