Account Supervisor

Maersk; Jeddah; In loco; SAR 200.000 - 300.000; Tempo pieno

Descrizione del lavoro

Maersk in Jeddah is seeking an experienced logistics professional to own the end-to-end petchem shipment lifecycle. You will forecast, book, dispatch, and proactively notify transport-plan changes while coordinating with multiple teams to ensure on-time execution and documentation readiness.

Responsibilities include billing validation, accrual inputs, and maintaining robust trackers and KPIs. A strong Excel skillset and a track record of meeting targets are essential for success in this role.

Competenze

• Minimum 5 years of experience handling Petchem customers' logistics.
• Ability to work with multiple teams within department to deliver above.
• Highly versed with advanced Excel techniques for data analysis.

Mansioni

• Be the single point of contact for forecasting, booking, dispatch and proactive transport-plan updates.
• Monitor on-time execution and ensure smooth shipment lifecycle.
• Follow up on pending actions and escalate overdue cases with 90%+ target monthly.
• Track documentation readiness, port shuttling and customs readiness with 90%+ daily targets.
• Validate services, quantities and rates in billing; resolve disputes with 80%+ accuracy monthly.
• Ensure accrual completeness and timely inputs for revenue, costs and vendor invoices.
• Maintain tracker and reporting discipline with 95%+ completeness weekly.
• Monitor volumes against monthly targets and escalate shortfalls with 100% compliance weekly.
• Record every managed or handled order in the depot platform with 100% daily target.

Conoscenze

Petchem logistics

Cross-functional teamwork

Customer issue ownership

Strumenti

Excel advanced techniques

Descrizione del lavoro

Single point of contact: the first bullet would add forecasting, booking, dispatch and proactive notification of transport-plan changes.Order Handling SLA: replaces \"ensure smooth execution of the shipment lifecycle\". It would add following up on pending actions and escalating overdue cases, with a target of 90% or above, measured monthly.Shipment Readiness / On-Time Execution (new): confirm readiness and prioritise at-risk shipments, with a target of 90% or above, measured daily.Documentation, Port Shuttling and Customs Readiness (new): track missing documents and escalate ageing ones, with a target of 90% or above, measured daily.Billing and Invoicing: the existing billing bullet would add validating services, quantities and rates and resolving disputes. The target would be 80% or above accuracy and 100% on time, measured monthly.Financial Hygiene and Accrual Compliance (new): complete and timely inputs for accruals, revenue, cost and vendor invoices, with a target of 100% completeness, measured monthly.Tracker and Reporting Discipline (new): a target of 95% or above completeness, reviewed weekly.Volume Monitoring and Escalation (new): track volumes against the monthly commercial target and escalate shortfalls, with 100% escalation compliance, reviewed weekly.Depot Platform (new): record every managed or handled order, with a target of 100%, measured daily.General: owning customer issues, customer satisfaction, claims, commercial intelligence and Maersk values would stay, with small wording clean-ups. The continuous improvement bullet would add using KPI results as the signal for where to act.Highly versed with excel advanced techniquesMinimum 5 years of experience in Handling Petchem customer(s) logisticsAbility to work with multiple teams within department to deliver aboveMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .