Wellness Ops Quality & Compliance Manager

Employment; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Employment seeks a Quality Assurance & Operations Auditor to oversee ERP data quality, sales performance, and trainer effectiveness across all wellness facilities. You will translate findings into actionable improvements for senior leadership, while ensuring safety, service quality, and regulatory compliance.

You will review ERP data, supervise cross-location operations, and assess trainers against a defined standard, enabling data-driven decisions and continuous improvement across the

Qualifications

• Bachelors degree in business/quality or related field.
• Certification in quality management or auditing is preferred.
• 5+ years in quality assurance, operations audit, or multi-site management.
• Experience in fitness, wellness, or hospitality industries.
• Direct experience auditing sales performance and ERP-based data systems.
• Prior experience evaluating fitness trainers or coaching staff.
• Strong analytical and data interpretation skills for ERP systems, Excel, and reporting tools.
• Attention to detail and objectivity when auditing colleagues or senior staff.
• Ability to build structured evaluation criteria and scorecards.
• Project management or corrective-action tracking experience.
• Knowledge of customer service best-practice and complaint-handling frameworks.

Responsibilities

• Perform ongoing ERP data quality checks and cross-check against on-site conditions.
• Analyze revenue and sales performance across locations to identify gaps.
• Prepare monthly ERP data quality reports for senior leadership.
• Identify underperforming facilities and recommend improvements.
• Observe and evaluate trainers for delivery, safety, and client progress.
• Ensure wellness and facility services meet defined quality standards.
• Oversee data-driven risk and compliance in daily reviews.
• Escalate and track mitigation through monthly reporting.

Skills

ERP data analysis

Quality assurance

Multi-site management

Auditing

Data interpretation

Project management

Customer service knowledge

Education

Bachelor's degree in Business Administration, Quality Management, Sports Science, or a related field

Certification in quality management or auditing (e.g., Six Sigma, ISO 9001 Internal Auditor)

Tools

ERP systems

Excel

Reporting tools

Job description

Employment seeks a Quality Assurance & Operations Auditor to oversee ERP data quality, sales performance, and trainer effectiveness across all wellness facilities. You will translate findings into actionable improvements for senior leadership, while ensuring safety, service quality, and regulatory compliance.

You will review ERP data, supervise cross-location operations, and assess trainers against a defined standard, enabling data-driven decisions and continuous improvement across the