Quality Control Manager

Employment; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Employment seeks a Quality Assurance & Operations Auditor to oversee ERP data quality, sales performance, and trainer effectiveness across all wellness facilities. You will translate findings into actionable improvements for senior leadership, while ensuring safety, service quality, and regulatory compliance.

You will review ERP data, supervise cross-location operations, and assess trainers against a defined standard, enabling data-driven decisions and continuous improvement across the

Qualifications

• Bachelors degree in business/quality or related field.
• Certification in quality management or auditing is preferred.
• 5+ years in quality assurance, operations audit, or multi-site management.
• Experience in fitness, wellness, or hospitality industries.
• Direct experience auditing sales performance and ERP-based data systems.
• Prior experience evaluating fitness trainers or coaching staff.
• Strong analytical and data interpretation skills for ERP systems, Excel, and reporting tools.
• Attention to detail and objectivity when auditing colleagues or senior staff.
• Ability to build structured evaluation criteria and scorecards.
• Project management or corrective-action tracking experience.
• Knowledge of customer service best-practice and complaint-handling frameworks.

Responsibilities

• Perform ongoing ERP data quality checks and cross-check against on-site conditions.
• Analyze revenue and sales performance across locations to identify gaps.
• Prepare monthly ERP data quality reports for senior leadership.
• Identify underperforming facilities and recommend improvements.
• Observe and evaluate trainers for delivery, safety, and client progress.
• Ensure wellness and facility services meet defined quality standards.
• Oversee data-driven risk and compliance in daily reviews.
• Escalate and track mitigation through monthly reporting.

Skills

ERP data analysis

Quality assurance

Multi-site management

Auditing

Data interpretation

Project management

Customer service knowledge

Education

Bachelor's degree in Business Administration, Quality Management, Sports Science, or a related field

Certification in quality management or auditing (e.g., Six Sigma, ISO 9001 Internal Auditor)

Tools

ERP systems

Excel

Reporting tools

Job description

Holds full visibility into wellness and facility operations, ERP data, sales revenue performance, and personal trainer teaching effectiveness across every gym and wellness facility. This role continuously reviews, manages, and quality-controls these areas, folding day-to-day risk and compliance considerations directly into routine oversight, then translates findings into specific, actionable improvement recommendations for management. Success in this role depends on precision, objectivity, strong communication, and the ability to hold facility teams and trainers to a clear, consistently applied quality standard.

1. ERP Data Analysis & Quality Control

• Perform ongoing quality control checks on data entered into the ERP system by facility staff, including equipment/tool counts, sales figures, attendance, and inventory
• Cross-check ERP records against physical, on-site conditions to confirm data reflects reality
• Analyze performance data across all locations to detect inconsistencies, errors, or reporting gaps
• Prepare detailed monthly ERP data quality reports for senior leadership
• Review sales revenue performance across all facilities on a monthly basis
• Analyze membership sales, package sales, renewals, and cancellations recorded in the ERP system
• Identify revenue trends, gaps, and underperforming facilities, teams, or individuals
• Recommend specific, actionable improvement measures to sales leadership and senior management
• Track the impact of implemented improvements on subsequent sales performance

3. Personal Trainer Teaching Delivery & Effectiveness

• Observe personal trainers directly during live sessions across all facilities
• Check teaching delivery, technique accuracy, client engagement, safety practices, and professionalism
• Assess each trainer against a defined teaching-effectiveness standard (see Quality Control Standards below)
• Evaluate how effectively each trainer's delivery translates into visible student progress and satisfaction
• Identify underperforming trainers and recommend retraining, additional coaching, or corrective action
• Verify that newly hired trainers meet the required teaching delivery standard before being fully assigned to clients

4. Wellness & Facility Management Oversight

• Oversee facility conditions, equipment maintenance, cleanliness, and safety standards across all locations
• Ensure wellness service delivery (spa, massage, beauty, group fitness, and related services) meets defined quality standards
• Coordinate with Facility Maintenance and Division Managers to resolve operational issues affecting member experience
• Monitor and manage day-to-day operational risks as part of routine facility reviews, including data manipulation risk, facility safety hazards, staff resourcing gaps, and compliance gaps, escalating and tracking mitigation directly through monthly reporting
• Ensure compliance with health, safety, and wellness industry regulations across all facilities
• Maintain a practical, ongoing view of where operational risk is highest, and prioritize facility visits and reviews accordingly

5. AUTHORITY & DECISION RIGHTS

To prevent conflict with facility management and ensure findings are acted on, the following defines what this role can decide independently versus what it can only recommend: Can decide independently:

• Immediately suspend a trainer from client sessions where a clear safety risk to a client is observed, pending management review within 24 hours
• Schedule and conduct announced or unannounced facility and trainer reviews at any location without prior facility-manager approval
• Require re-entry or correction of ERP data found to be inaccurate during a review
• Issue documented improvement plans to trainers or staff who fall below the defined standards

Can recommend only (final decision rests with General Manager / CEO):

• Termination or reassignment of a trainer or staff member
• Changes to sales targets, pricing, or membership structures
• Facility-level budget or resourcing decisions
• Disciplinary action against facility managers or senior staff

Skills

Bachelor's degree in Business Administration, Quality Management, Sports Science, or a related field

Certification in quality management or auditing (e.g., Six Sigma, ISO 9001 Internal Auditor)

5+ years of experience in quality assurance, operations audit, or multi-site management

Experience within the fitness, wellness, or hospitality industry

Direct experience auditing sales performance and ERP-based data systems

Prior experience evaluating fitness trainers or coaching staff

Strong analytical and data interpretation skills (ERP systems, Excel, reporting tools)

Strong attention to detail and objectivity when auditing colleagues or senior staff

Ability to build and apply structured evaluation criteria and scorecards

Project management or corrective-action tracking experience

Working knowledge of customer service best-practice and complaint-handling frameworks