Welcomer Supervisor (Front Office)

Accor; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Accor is seeking an experienced Front Office Supervisor to oversee daily front desk operations in Doha, ensuring smooth check-in/check-out and high service standards. You will lead and motivate the front desk team, handle guest inquiries with empathy, and coordinate with other departments to maximize guest satisfaction.

You will train new hires, monitor room availability, and ensure compliance with brand standards while upholding Accor's commitment to inclusive hospitality.

Qualifications

• Experience in front office, preferably supervisory
• Strong communication and interpersonal skills
• Ability to lead a team and handle guest interactions with confidence and empathy
• Opera system experience
• Problem-solving mindset and attention to detail

Responsibilities

• Supervise daily front office operations, ensuring smooth check-in/check-out processes
• Lead and motivate the front desk team to maintain high service standards
• Handle guest inquiries, concerns, and special requests professionally and promptly
• Coordinate with other departments to ensure guest satisfaction
• Monitor room availability and assist with reservations when needed
• Train new team members and support ongoing development
• Ensure compliance with hotel policies, procedures, and brand standards

Skills

Front office supervisory

Communication skills

Team leadership

Problem solving

Attention to detail

Tools

Opera PMS

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

• Supervise daily front office operations, ensuring smooth check-in/check-out processes
• Lead and motivate the front desk team to maintain high service standards
• Handle guest inquiries, concerns, and special requests professionally and promptly
• Coordinate with other departments to ensure guest satisfaction
• Monitor room availability and assist with reservations when needed
• Train new team members and support ongoing development
• Ensure compliance with hotel policies, procedures, and brand standards

Qualifications

• Previous experience in a front office, preferably in a supervisory capacity
• Strong communication and interpersonal skills
• Ability to lead a team and handle guest interactions with confidence and empathy
• Opera system experience
• Problem‑solving mindset and attention to detail

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.