Welcomer (Front Office Agent)

Pullman Hotels & Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Pullman Hotels & Resorts in Doha is seeking a friendly Heartist to welcome guests with warmth, manage check-in and check-out, and help create a memorable stay.

You will anticipate guest needs, handle transactions efficiently, monitor room status and guest feedback, and maintain detailed guest records while upholding Pullman's high service standards.

Qualifications

• Thriving in fast-paced environments and love creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Tech-savvy with Opera or similar systems
• Guest-oriented, approachable, and genuinely service-minded
• Fluency in English; additional languages are great asset
• Sales-driven mindset

Responsibilities

• Be the first smile guests see - Greet guests warmly and professionally, ensuring smooth check-in and check-out procedures that create a positive first impression.
• Anticipate guest needs and handle transactions efficiently while maintaining the high service standards Pullman is known for.
• Monitor room status and guest feedback, taking appropriate action to ensure guest satisfaction throughout their stay.
• Maintain detailed guest records and provide attentive service to our valued guests.
• Ensure compliance with local regulations and company policies while prioritizing excellent guest service in all interactions.

Job description

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Be the first smile guests sees - Greet guests warmly and professionally, ensuring smooth check-in and check-out procedures that create a positive first impression.
• Anticipate guest needs and handle transactions efficiently while maintaining the high service standards Pullman is known for.
• Monitor room status and guest feedback, taking appropriate action to ensure guest satisfaction throughout their stay.
• Maintain detailed guest records and provide attentive service to our valued guests.
• Ensure compliance with local regulations and company policies while prioritizing excellent guest service in all interactions.

Qualifications

• Thriving in fast-paced environments and love creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Tech-savvy with Opera or similar systems
• Guest-oriented, approachable, and genuinely service-minded
• Fluency in English; additional languages are great asset
• Sales-driven mindset

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS