Guest Service Agent

Pullman Hotels & Resorts; Doha; On-site; QAR 39,000 - 58,000; Full time

Job summary

Pullman Hotels & Resorts in Doha, Qatar, seeks a guest-focused team member to Welcome and support guests, manage multi-line communications, and share information on services and policies. You will coordinate guest inquiries with internal teams to ensure seamless service delivery and maintain accurate records through data entry and logging.

The ideal candidate has at least 1 year of guest-facing experience, excellent English communication skills, and a collaborative spirit.

Qualifications

• 1 year experience in guest-facing or communication role in hospitality or similar customer service environment.
• Excellent communication skills in English; fluency in additional languages is a bonus.
• Strong interpersonal abilities and ability to remain calm under pressure.

Responsibilities

• Welcome and support guests, visitors, and staff with professionalism and hospitality.
• Manage incoming and outbound communications using a multi-line phone system.
• Share information about services, promotions, rates, and policies with clarity and enthusiasm.
• Coordinate guest appointments and inquiries with internal teams to ensure seamless service.
• Maintain accurate records through data entry, message logging and admin support.

Skills

English fluency

Guest service

Hospitality comms

Tools

Opera System

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcome and support guests, visitors, and staff with professionalism and genuine hospitality
• Manage incoming and outbound communications using our multi-line phone system, ensuring prompt and accurate responses
• Share information about our services, promotions, rates, and facility policies with clarity and enthusiasm
• Coordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service delivery
• Maintain accurate records through data entry, message logging, and administrative support

Qualifications

• At least 1 year of experience in a guest-facing or communication role within the hospitality industry (or similar customer service environment)
• Excellent communication skills in English; fluency in additional languages is a wonderful bonus
• Strong interpersonal abilities and a natural problem-solver who thrives while staying composed under pressure
• Comfortable with computer systems, including experience with or willingness to quickly learn Opera System
• A genuine passion for delivering outstanding customer service, with a positive outlook and collaborative spirit

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Discover the life that awaits you at Accor,

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS