VIP Guest Experience Agent

ZipTalents; Lusail; On-site; QAR 60,000 - 90,000; Full time

Job summary

ZipTalents seeks a VIP Guest Experience Agent in Lusail, Qatar to deliver premium service to hotel guests and members. You will stay informed about hotel operations, offers, and VIP program benefits, ensuring a seamless guest journey from check-in to check-out.

The role requires excellent communication, a client-first mindset, and the ability to work flexible shifts in a luxury environment. Prior front desk experience in a 5-star property is preferred.

Qualifications

• Minimum front desk or guest service experience in a 5-star property.
• Excellent communication and guest service oriented.
• Fluent in English; additional languages are a plus.
• Comfort with computer systems, including Opera reservations.
• Willingness to work night, weekend and holiday shifts.
• Ability to work independently and as part of a team.

Responsibilities

• Know the VIP product and services offered by the hotel.
• Be aware what is happening at the hotel, including hours and offers.
• Follow departmental guidelines and quality audits.
• Maintain stationeries and collateral supplies.
• Deliver warm and sophisticated experiences for guests, colleagues and owners.
• Manage guest journey from check-in to check-out.
• Support loyalty program enrollment and benefits and achieve departmental targets.

Skills

Communication skills

Fluent English

Tech-savvy

Flexibility

High school diploma

Degree bonus

Front desk experience

Teamwork

Education

High school diploma

College/University degree (bonus)

Tools

Opera reservations system

Job description

About the job VIP Guest Experience Agent

On behalf of out client, we are looking for VIP Guest Experience Agent in Lusail, Qatar

Lusail is the second-largest city in Qatar after Doha, and the economic capital of Qatar that branded itself as the smartest of smart cities.

Shaped by decades of international know-how and local insights, our client passion for luxury travel spans cultures and customs, inspiring them to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Responsibilities

• Be knowledge of the VIP product and services offered by the hotel.
• Be aware what is happening at the hotel, operational hours, special offers.
• Be aware what is required of you regarding Quality Audit, Local Regulations and Guest Experience.
• Follow departmental guidelines.
• Maintain the stationary with all collaterals and supplies.
• Work to make the lives of our guests, colleagues and owners in a best possible experience.
• Be able to process guest journey from Check In till Check Out time.
• Participate in achieving department targets and goals.
• Maintain loyalty of the guests.
• Be aware and up to date about our VIP Program, and ensure we deliver on benefits while enrolling our newest members

It can be a physical role and although there are the usual meetings, briefings and of course guests to welcome or wish a fond farewell, you will need to be on your feet most of the day out and about in the lobby, so fitness will be key for you, although reasonable adjustments will be made where we can.

What we are looking:

• Communication skills guests and colleagues will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Fluency in the English language - extra language skills would be great yo have
• Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you have spent at least 2 year in a front desk or guest service position in a 5 star property
• Ability to work independently and within a team environment