Guest Experience Agent

InterContinental Hotels Group; Doha; On-site; QAR 48,000 - 72,000; Full time

Job summary

voco Doha Central is seeking a Guest Experience Agent to greet guests, process bookings, and ensure a seamless stay in a vibrant Doha setting.

The role involves welcoming guests, handling payments, assisting with dining and local recommendations, and serving as the trusted point of contact from check-in to check-out.

Qualifications

• Excellent guest service and communication skills.
• Able to resolve issues with a smile and discretion.
• Comfort with basic maths and computer skills.

Responsibilities

• Kick off truly memorable guest experiences with a warm welcome.
• Acknowledge rewards members and returning guests in person or by phone.
• Take, manage, and receive payments for guest bookings.
• Make the check-in and check-out process swift and seamless.
• Anticipate guests' needs and offer tailored recommendations.
• Be the guests’ trusted contact for issues from billing to restaurant suggestions.

Skills

Guest service

Communication

Problem solving

Tech literacy

Tools

POS systems

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Experience Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Welcome to voco Doha Central, a pre-opening hotel where contemporary style, genuine hospitality, and thoughtful comfort come together in the heart of the city. Ideally located in vibrant central Doha, the hotel offers effortless access to the city's business districts, cultural landmarks, and shopping destinations, including Souq Waqif, the Museum of Islamic Art, the Corniche, and the Doha Metro. Hamad International Airport is just a short drive away, making every journey seamless.

Our 147 thoughtfully designed rooms and suites blend modern comfort with the distinctive charm of voco. Whether travelling for business or leisure, guests can enjoy contemporary interiors, premium amenities, and welcoming spaces designed to help them relax, recharge, and feel at home throughout their stay.

After a productive day or a city adventure, unwind in the indoor swimming pool, rejuvenate in the fully equipped fitness centre, or indulge in a relaxing spa experience featuring treatment rooms, Moroccan baths, a steam room, and a sauna. Every moment is thoughtfully designed to enhance your wellbeing.

Dining at voco Doha celebrates flavour and connection. Start your day with an international breakfast buffet at Choices, enjoy a handcrafted coffee or light refreshments in the stylish Lobby Lounge, or savour the convenience of in-room dining from the comfort of your room. Every experience is delivered with the warm and welcoming service that defines the voco brand.

From productive meetings to elegant celebrations, voco Doha offers versatile event spaces, modern facilities, and a dedicated events team to ensure every occasion is seamless and memorable. Whether visiting for business, leisure, or a special celebration, voco Doha Central delivers a stay that is welcoming, comfortable, and unmistakably voco.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes

• Acknowledging IHG One Rewards members and returning guests in person or over the phone

• Taking, managing, and receiving payments for guest bookings

• Making the check-in and check-out process feel swift and seamless

• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

• Fluent in English; additional language skills are an advantage.

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills