Universal Banker: Personal Banking & Service Pro

HSBC; Doha; On-site; QAR 78,000 - 123,000; Full time

Job summary

HSBC is seeking a customer service professional in Doha to deliver high-quality, personalized service to clients. You will identify customer needs, answer queries, and guide clients through banking processes while adhering to internal guidelines and regulatory requirements.

The role emphasizes proactive problem solving, accuracy, and strong communication to support HSBC’s aim of exceptional service for diverse customers in a dynamic financial environment.

Qualifications

• Good communication skills.
• Computer knowledge.
• Have excellent and professional customer service standards.

Responsibilities

• Provide high-quality, customer-driven service by proactively identifying and addressing customer needs.
• Guide and attend to customer queries appropriately.
• Provide a high level of professional and personalized service.
• Ensure compliance with Central bank and internal guidelines.

Skills

Communication skills

Customer service

Computer knowledge

Professional standards

Job description

HSBC is seeking a customer service professional in Doha to deliver high-quality, personalized service to clients. You will identify customer needs, answer queries, and guide clients through banking processes while adhering to internal guidelines and regulatory requirements.

The role emphasizes proactive problem solving, accuracy, and strong communication to support HSBC’s aim of exceptional service for diverse customers in a dynamic financial environment.