Senior Corporate Customer Experience Specialist

QNB Group; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

QNB Group in Doha is seeking a customer services professional to deliver efficient, friendly service to branch customers, answer queries, and guide them through banking procedures. You will market the group's products, cross-sell where appropriate, and maintain SLA-driven processes with internal teams, ensuring timely and accurate data handling and compliance.

The role requires a college diploma or a bachelor’s degree with relevant major and 2 years of experience; knowledge of the Qatar banking

Qualifications

• Bachelor's degree in a relevant major with 2 years of experience.
• College Diploma.

Responsibilities

• Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
• Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
• Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
• Assist customers in all queries on Bank's products and seek solutions to their requests.
• Maintain activities in accordance with SLAs with internal departments/units to achieve improvements in turnaround time.
• Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Education

Bachelor's Degree

College Diploma

Job description

QNB Group in Doha is seeking a customer services professional to deliver efficient, friendly service to branch customers, answer queries, and guide them through banking procedures. You will market the group's products, cross-sell where appropriate, and maintain SLA-driven processes with internal teams, ensuring timely and accurate data handling and compliance.

The role requires a college diploma or a bachelor’s degree with relevant major and 2 years of experience; knowledge of the Qatar banking