Universal Banker

HSBC; Doha; On-site; QAR 78,000 - 123,000; Full time

Job summary

HSBC is seeking a customer service professional in Doha to deliver high-quality, personalized service to clients. You will identify customer needs, answer queries, and guide clients through banking processes while adhering to internal guidelines and regulatory requirements.

The role emphasizes proactive problem solving, accuracy, and strong communication to support HSBC’s aim of exceptional service for diverse customers in a dynamic financial environment.

Qualifications

• Good communication skills.
• Computer knowledge.
• Have excellent and professional customer service standards.

Responsibilities

• Provide high-quality, customer-driven service by proactively identifying and addressing customer needs.
• Guide and attend to customer queries appropriately.
• Provide a high level of professional and personalized service.
• Ensure compliance with Central bank and internal guidelines.

Skills

Communication skills

Customer service

Computer knowledge

Professional standards

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

In This Role, You Will

To provide a high quality, customer driven service by proactively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan. Guide and attend to customer queries appropriately. Provide a high level of professional and personalized service. Process all Outward clearing cheques within SLAEnsure compliance with Central bank and internal guidelines. Discharge duties for branch ATM or BCDMs if present and allocated. If applicable, support management of Cash in Treasury Register & delivery of all IWPB Credit Cards/ Debit Cards and retained cards. By taking ownership of complaints from initial contact to problem resolution while ensuring related tools are adequately updated.

To be successful in the role, you should meet the following requirements:

• Good communication skills.
• Computer knowledge.
• Have excellent and professional customer service standards.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.