Ticketing & Reservations Supervisor — Revenue & Service

Qatar Airways; Qatar; On-site; QAR 100,440 - 145,080; Full time

Benefits offered by this job

Career development opportunities

Structured training

Dynamic workplace

Job summary

Qatar Airways in Doha, Qatar is looking for a Ticketing Officer to supervise ticketing staff and ensure high customer satisfaction. You will manage reservations and ticketing operations while driving revenue performance.

The ideal candidate has a high school diploma or bachelor's degree with relevant experience, strong knowledge of fare structures, and skills in managing sales. This role offers a dynamic workplace and structured professional development.

Qualifications

• High school diploma with at least 4 years of relevant experience, or bachelor's degree with at least 3 years of relevant experience.
• Recognized IATA or Airline Advanced Passenger Tariff and Pricing certification.
• Strong knowledge of special rates, promotions, and fare structures.

Responsibilities

• Supervise and support ticketing staff to deliver efficient reservations and ticketing services.
• Handle customer requests including fare quotations while minimizing complaints.
• Advise and support travel agents with seat confirmations and VIP bookings.

Skills

Strong communication skills

Leadership skills

Problem-solving skills

Knowledge of special rates and promotions

Customer service orientation

Revenue optimization focus

Education

High school diploma with at least 4 years of experience or bachelor's degree with at least 3 years of experience

IATA or Airline Advanced Passenger Tariff and Pricing certification

Tools

Amadeus

Job description

Qatar Airways in Doha, Qatar is looking for a Ticketing Officer to supervise ticketing staff and ensure high customer satisfaction. You will manage reservations and ticketing operations while driving revenue performance.

The ideal candidate has a high school diploma or bachelor's degree with relevant experience, strong knowledge of fare structures, and skills in managing sales. This role offers a dynamic workplace and structured professional development.