Airport Passenger Experience Specialist – Doha

Qatar Airways; Qatar; On-site; QAR 72,540 - 106,020; Full time

Benefits offered by this job

Structured training and career pathways

Exposure to international passengers

Stable employment in a growing organization

Job summary

Qatar Airways is seeking Customer Experience professionals to deliver high-quality passenger support at Hamad International Airport in Doha, Qatar. This role involves assisting passengers across airport touchpoints, maintaining service quality, and ensuring safety standards during their journey.

Ideal candidates should have customer service experience, strong communication skills, and a service-oriented mindset. Join a globally recognized aviation group and benefit from structured training and career opportunities in a multicultural environment.

Qualifications

• Customer service or passenger-facing experience preferred.
• Strong communication and interpersonal skills.
• Service-oriented mindset with attention to detail.
• Ability to work in shifts within a busy airport environment.
• Comfortable working with diverse passenger profiles and multicultural teams.

Responsibilities

• Provide professional customer assistance across airport terminals and service areas.
• Support passengers with inquiries, guidance, and service-related needs.
• Assist passengers during arrivals, departures, transfers, and special service situations.
• Maintain service quality, safety, and compliance with airport and airline procedures.

Skills

Customer service experience

Communication skills

Interpersonal skills

Service-oriented mindset

Ability to work in shifts

Physically fit

Job description

Qatar Airways is seeking Customer Experience professionals to deliver high-quality passenger support at Hamad International Airport in Doha, Qatar. This role involves assisting passengers across airport touchpoints, maintaining service quality, and ensuring safety standards during their journey.

Ideal candidates should have customer service experience, strong communication skills, and a service-oriented mindset. Join a globally recognized aviation group and benefit from structured training and career opportunities in a multicultural environment.