Ticketing Officer - Doha, Qatar

Qatar Airways; Qatar; On-site; QAR 100,440 - 145,080; Full time

Benefits offered by this job

Career development opportunities

Structured training

Dynamic workplace

Job summary

Qatar Airways in Doha, Qatar is looking for a Ticketing Officer to supervise ticketing staff and ensure high customer satisfaction. You will manage reservations and ticketing operations while driving revenue performance.

The ideal candidate has a high school diploma or bachelor's degree with relevant experience, strong knowledge of fare structures, and skills in managing sales. This role offers a dynamic workplace and structured professional development.

Qualifications

• High school diploma with at least 4 years of relevant experience, or bachelor's degree with at least 3 years of relevant experience.
• Recognized IATA or Airline Advanced Passenger Tariff and Pricing certification.
• Strong knowledge of special rates, promotions, and fare structures.

Responsibilities

• Supervise and support ticketing staff to deliver efficient reservations and ticketing services.
• Handle customer requests including fare quotations while minimizing complaints.
• Advise and support travel agents with seat confirmations and VIP bookings.

Skills

Strong communication skills

Leadership skills

Problem-solving skills

Knowledge of special rates and promotions

Customer service orientation

Revenue optimization focus

Education

High school diploma with at least 4 years of experience or bachelor's degree with at least 3 years of experience

IATA or Airline Advanced Passenger Tariff and Pricing certification

Tools

Amadeus

Job description

Ticketing Officer - Doha, Qatar

Position Overview: This role in Doha, Qatar with Qatar Airways supports reservations and ticketing operations by supervising ticketing staff, ensuring high customer satisfaction, and driving revenue performance across Doha Sales.

Job Details:
Country: Qatar
City: Doha
Industry: Airlines/Aviation
Function: Reservations‑Ticketing
Salary: 9000–13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Supervise and support ticketing staff to deliver efficient reservations and ticketing services
• Handle customer requests including fare quotations while minimizing complaints
• Advise and support travel agents with seat confirmations, VIP bookings, and ticketing queries
• Resolve complex reservations and ticketing issues for staff and customers
• Keep the team updated on industry changes and Qatar Airways products and services
• Investigate complaints, identify root causes, and implement corrective actions
• Manage cases involving mishandled passengers, absent records, and denied boarding
• Monitor booking patterns and analyze performance to optimize revenue
• Assess staff performance regularly and provide feedback and coaching
• Deliver on‑job training for new joiners to ensure operational efficiency
• Ensure adherence to management policies, sales mix targets, and revenue objectives
• Perform additional duties as directed by department leadership

Ideal Profile

• High school diploma with at least 4 years of relevant experience, or bachelor's degree with at least 3 years of relevant experience
• Recognized IATA or Airline Advanced Passenger Tariff and Pricing certification
• Strong knowledge of special rates, promotions, and fare structures
• Experience with airline reservation and ticketing systems such as Amadeus
• Proven ability to manage sales with a focus on revenue optimization
• Solid understanding of world geography
• Strong communication, leadership, and problem‑solving skills

Why Join Us

• Supervisory role within a high‑volume airline sales environment
• Opportunity to influence customer experience and revenue outcomes
• Career development within a leading global aviation group
• Structured training and professional growth
• Multicultural and collaborative workplace based in Doha

About the Company

Qatar Airways Group is a leading global aviation organization headquartered in Doha, Qatar, operating across airlines and multiple supporting businesses. Known for rapid growth, service excellence, and innovation, the group offers professionals the opportunity to build rewarding careers within a dynamic international aviation environment.