Technician

Charterhouse Partnership Careers; Doha; On-site; QAR 59,470 - 79,294; Full time

Job summary

Charterhouse Partnership Careers is seeking a permanent Technician to join a leading investment company in Doha, Qatar. The role involves resolving desktop and infrastructure issues, setting up systems, and providing training to users. Candidates should have a certificate or diploma, at least 3 years of service support experience, and excellent English communication skills. Arabic fluency is desirable.

Qualifications

• Minimum of 3 years of experience in service support.
• Strong attention to detail in call updates and task completion.
• Excellent English communication skills; Arabic fluency is a plus.

Responsibilities

• Resolve escalated desktop, infrastructure, and application queries promptly.
• Provide feedback to users on incident progress and resolutions.
• Set up and install desktop systems, linking to network and printer.
• Assist with technology products including installations and training.

Skills

Desktop support

Email management

Troubleshooting

End-user training

Education

Certificate or diploma in a related discipline

Job description

Charterhouse is working with a leading investment company based in Qatar. Our client is looking to hire a Technician to join their operation on a permanent basis.

Responsibilities

• Resolve escalated desktop, infrastructure, and application queries promptly and provide efficient solutions via troubleshooting techniques.
• Provide feedback to users and communicate the progress of incident and problem resolution.
• Set up and install desktop systems with standard configurations and link to the network and printer.
• Provide assistance with technology products such as desktop and laptop equipment, including applications installation, support, and end-user training.

Qualifications

• Certificate or diploma in a related discipline.
• At least 3 years of experience in service support.
• Ability to handle large volumes of email using pre-defined templates and manage emails efficiently.
• Strong attention to detail, ensuring calls are updated, customer calls returned, and tasks completed on time.
• Excellent English communication skills; Arabic fluency desirable.